Victra is a Verizon Authorized Retailer located in Hays, KS, dedicated to providing an excellent experience for its guests. The knowledgeable and friendly staff assist customers with a wide range of wireless devices, including phones, tablets, and accessories. Reviews highlight the professionalism and helpfulness of the associates, particularly in setting up new phones and 5G home internet. Customers appreciate the quick service, even during busy times, and the willingness to assist with various issues, such as SIM card problems, for a fair fee. Many customers express their intent to return to this location for future needs, showcasing the positive reputation of this Verizon retailer.
The staff is always friendly and very knowledgeable. Tony has always gone above and beyond to help and is always able to answer any questions or concerns I have.
March 2026
Agent was very knowledgeable and patient with a difficult process
February 2026
Despite the fact that I was a bit irritated when I came in to the store, Thomas turned my experience around and made the sale a very pleasant experience. He has excellent customer service skills.
