“My debit card was compromised over the weekend and I was a wreck when I called the bank to find out what could be done. Ashley Hatch went above and beyond in going over every detail and making sure I understood my options going forward. She was polite, friendly, knowledgeable, and helped me tremendously during this tough time. What an amazing asset to your team!”
“My experience with Lynn and Thai was exceptional. They went out of their way to help me and my elderly parents, who aren't as able to get around like they used to. I highly recommend banking with Security Bank of Kansas City as a result of their superior customer service.”
“Security bank@ Legends banking center.After getting the great CD rate info from Susan Zanatta, we opened a CD today!! We live out of state but with the assistance of Susan & Olivia Sanchez we got all the paperwork completed without any issues or problems!! These two were a great team to work with!! TY!!”
“Mark was very helpful with my mothers account. He gave me excellent advice on what to do and how to get it done. I would recommend Mark to everyone that needs help. Thank you”
“I had a wonderful experience today opening my account with Security Bank located at 78th & State Ave. Claudia was amazing, very friendly and helpful. She made this experience a great one. I appreciate the top tier customer service and I look forward to sending more people her way to open an account.”
“Every time I visit, I encounter an exceptionally positive experience. Patrice, who assists me, truly stands out with her remarkable professionalism and extensive knowledge. Her amicable demeanor and willingness to go above and beyond makes me feel like a valued customer.”
“Brian Pacheco is always so kind and always willing to help going above and beyond to make sure our needs are met. If you ever need to open an account or simply need help don’t Hesitate to ask for Brian :)”
“Excellent service! They were so helpful, patient and knowledgeable regarding the help I needed. I’ve been working with you bank for 34 years and I needed tech help.I walked away full of joy and a grateful heart.THANKS FOR ALL YOU DO❣️”
“Giovana Hernadez she is the best customers service I have ever received she doing at good Jo 100/100 such an awesome and caring person she always willing to help me I’m myEmployees and answer any questions thank you so much Giovana To have you there i’m so happy to open my business account and there security bank ?”
9AM - 5:30PM
8245 State Ave, Kansas City“My actual name is Jody these people treat me so well I have been sick on in the hospital. I have had people try to do fraud against my account. I've had my wallet stolen to where I didn't have my ID. But the people in the branch in Kansas City Kansas off of State avenue. Have always went the extra mile for me and my family. They are like family and there is no other bank I would ever recommend or use thank you to all of you I hope you all truly blessed.Jodi VogelAccount number for life”
“This was my father's bank. Established in 1906, it is banking as it was meant to be. A personal experience. Accountability, attention to detail and responsiveness reign. I am very satisfied with my experience over the past 2 decades.”
“Vianey and Nina always greet me warmly and make my banking experience go smoothly when I visit this branch. I had different questions about opening a new savings account and Nina was very helpful explaining everything to me which was really refreshing since I had come to FFB because my Chase account had a bunch of fraud on it. I had a lot of anxiety about opening a new account since I had my previous bank account for almost 17 years but the people at this branch really made my experience amazing.”
9AM - 5PM
8300 Parallel Pkwy, Kansas City“The team at UMB Bank on Parallel Parkway in KCK took care of me despite coming in just before closing time. The officer stayed a few minutes after closing time to accommodate my needs. I have limited time to go to the bank, so I appreciated them going the extra mile.”
“Had an identity theft incident and the main branch especially Diane got it ALL taken care of in 1 day!!! Excellent service!!!! They went above and beyond to get my account rectified!!!”
7:30AM - 4PM
1401 Fairfax Trafficway #100e, Kansas City“Fast and friendly staff! Docks on slope , follow process steps to get lined up and tail height for dock! It’ll be fine ! Parking to back away from warehouse across lot ! Recieving starts 0800 sharp!”
8:30AM - 4:30PM
3254 Brinkerhoff Rd, Kansas City“We have worked with Charlie on multiple occasions and always received only the best service! Charlie really understands the mortgage process and was incredibly helpful in our refinance of our loan. Anybody even thinking about purchasing or refinancing needs to talk to Charlie first!”
“I been dealing with UMB back for a while I can honestly can say they are great with great employees especially carter always will to go above and beyond to help his customers”
“Mr. C Ward, is a great banker, and a very good customer service rep. Mr. Ward spent a good amount of time this week helping find a resolution to a very tough money issue I was having. A MUST bank.”
“My husband and I became members when we secured an auto loan with Unity One CU early November. Most of the process was handled online until it came time to sign documents, at which point we visited our branch.We have worked with Ms. Jodi and Mr. Suarez. Both people are knowledgeable and make each visit a seamless one. Our experience so far has been very pleasant.We couldn't have asked for a better business to have our loan with. I hope our experience thus far is an accurate representation of our relationship to come. Great Job Unity One! Thank you!”
8:30AM - 5:30PM
4020 Rainbow Blvd, Kansas City“The staff was respectful and courteous. They helped solve my banking needs promptly. The hardest part of my visit was turning back on to Rainbow Blvd. from the parking lot. Would highly recommend.”
8:30AM - 5:30PM
1906 W 43rd Ave, Kansas City“This bank is horrible. I took my daughter to get a account and it took the lady over a hour to do. I had to be on account due to age.... told wait 7 to 10 days for debit card after 15 days go back in to bank to ask about card and find out they don't give 17 year olds debit cards and now I have to close the account??? This place has NO idea what they are doing. Now I get to go sit and waste more time closing the account All the while we have been without money now for 15 days..”
“I love these people. And I sometimes think that they really love me too. My junior high Friend has worked there For many years, she could of retired years ago but she loves it and the people there. They are efficient, helpful and friendly. I have been going there 40years. And I still get my free calendar there,the scenes are great.”
Open 24 hours
8300 Parallel Pkwy, Kansas City“The teller, was the most talented CS person I have met yet. She's a keeper for sure. I hadn't been to the bank inside for awhile, and I was so pleased with the atmosphere considering previous experiences with some very questionable attitudes and behaviors.”
“I called and Isyani Sanchez answered my call and responded all my questions helping me get ready before I stop at the bank , when I stoped in she was there to help me with everything, she did all with a smile . I’m all set with my checking account thanks to her .”