Cricket Wireless Authorized Retailer is known for its friendly and helpful staff. Many customers appreciate the assistance they receive, especially from the female employees, who are described as amazing and kind. One customer had a positive experience where the manager reduced their bill by $30 a month. However, there were some challenges, such as technical issues with the computer system and delays in the application process, which required the general manager's intervention. While most experiences are positive, one customer expressed frustration with a male employee, suggesting he needed better training. Overall, the store is recognized for its customer service, with staff making significant efforts to assist customers.
Had one of the best customer service experiences today with the staff in the Lansing store. After a very stressful week, they totally made my day. You don't get this sort of help many places and it was totally appreciated.
March 2025
Nicole was amazing she took her time to fix my phone she did everything I asked some people don't take the time to help but she did
March 2025
Sophia at the Lansing store helped me in a time where I was at my lowest! Such hospitality! The best I've seen in years....my daughter just came home from children's Mercy from having heart surgery....and she made me feel really special.
