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“Had one of the best customer service experiences today with the staff in the Lansing store. After a very stressful week, they totally made my day. You don't get this sort of help many places and it was totally appreciated.”
“Tomas was amazing with his help! And by the way he is bilingual! Which made it easier for my non English mom, to get an upgrade ! We were so happy with the service! Give Tomas a raise! Thank you! Def coming back!!!”
“Very polite crew i was told to visit this store for the best customer service. They have really good products and services. Kansas city Kansas need more business like this”
“Ian and team was amazing for my experience. I had a really difficult problem and they were able to come together and make my experience enjoyable and help me to the fullest extent. They listened to my issue and never made me feel like I wasn't being heard or catered to for the best option and outcome possible. I would recommend this store to anyone for the friendliness, compassion and professional customer service every single one of them provides.”
“The young gentleman that helped me was great. He is actually the only person who figured out why my phone wasn't working. The techs at the xfinity store couldn't even figure it out. So I went back to CPR the next day and bought a phone. Very happy with experience”
“The folks at this store were extremely helpful. Julio did a fantastic job walking me through the process of getting a new phone after my old phone was losing functionality quickly, even during my visit. Not only was he very helpful, he made me feel comfortable and answered all of questions fully and professionally, no matter how silly my questions were. And ultimately, help me get a new phone that day. Julio was busy and had to help multiple customers and still made me feel valued as a customer, and a person. Julio was professional, knowledgeable, helpful and kind.”
“Could not be more happy with my service today Sophia Wright is absolutely awesome. She helped us through a really critical scary situation and I would recommend T-Mobile to anybody.”
“My husband and I arrived at 6:30PM and Daniel was amazing!! He explained everything thoroughly and was very helpful getting us an amazing price!!! I will ALWAYS make sure we shop with him at the Wyandotte Plaza location.”
“after leaving another store franchise extremely disappointed, Fabio truly saved the day. He helped me find a phone best for me, not just price. He was very knowledgeable about the devices. He even recommended some amazing quality headphones, cases, and screen protectors. after being so upset, he truly turned around my whole experience. I truly wish more places had people like Fabio in more businesses.”
“Audra is fabulous! She has been so patient with me,I have no idea what I'm doing and and she has helped me understand better. She made suggestions and explained why she made it. I am so glad I decided take this change.”
“Pleasant, knowledgeable staff. I was having a problem getting a transfer pin that would enable me to transfer to another carrier. I was given one that worked. Problem solved.”
“We went into the store in Leavenworth, KS with a problem. Sophia Whik helped us. She was fantastic! She solved the problem quickly. She was very friendly and professional. She was great to work with.”
“I Ended up here at the end of a horrible day, stressed to the max. Figuring it was only gonna get worse dealing with a phone store but the two girls at the counter, Arianna and Connie, were got everything taken care of super quick and easy...also broke into song singing hakuna matata from lion king which was good for a much needed laugh. I highly recommend this location”
“I’ve been a customer there for close to 11 years and I have never given a review, but with my experience today with Walter I had to. He was very patient and went above and beyond to answer every question we had.”
“Very helpful, 2 young ladies help solve my problem. Very friendly & knowledgeable, I am a senior citizen, they offered me a chair to sit down. I was impressed .”
“I was helped on Saturday August 8, 2026 by a young man named Kevin. I was able to add a tablet and he stated that my monthly bill would stay the same amount. Kevin was very helpful and accommodating. Very pleasant experience.”
“Had a very pleasant experience, I returned some equipment that we didn’t use any more and also purchased a new phone. The employees were very nice and helpful.”
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“Raeven is Excellent and very professional. She knows her product. Excellent performance and personality. Excellent customer service and people skills. Mrs.Brendale Wakeley says “Thank you so much for clamping me down and being so supportive.”