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“Had one of the best customer service experiences today with the staff in the Lansing store. After a very stressful week, they totally made my day. You don't get this sort of help many places and it was totally appreciated.”
“Tomas at the Platte City branch was even keeled, pleasant and took the time to sit down and go down rabbit holes to help answer questions and make sure all things were taken care of.”
“I shattered my phone screen and the visibility was getting worse by the minute. I found Hightech Wireless after a quick Google search, and they were able to get me in the same day. He had my new screen on in literally 30 minutes, and was so kind and friendly to work with. I would recommend this place every time. So amazing!”
“Corey was amazing. He was patient with my questions. Answered them fully and in a way that made me feel comfortable. He was not pushy and met my needs and concerns”
“ABSOLUTELY TOP NOTCH. Micheal thank you so much for your expertise and kindness.
I wanted into CPR Cell phone, with a virus.
Non stop advertisements popping up.
Michael knew exactly what to do. Micheal not only stopped the virus, he removed the unwanted apps.
Micheal, thank and I WILL BE BACK ☺️.
Thank you Connie Baker”
“Josh helped my mother-in-law out with her husband's phone after call T-Mobile and going to the T-Mobile store in zona rosa they could not help or wanted us to get a whole new phone. We'll Josh actually helped us and was about to get the phone to work again the man needs a raise!”
“I accidentally selected the wrong response on an ATT survey. I received great service from Denell and would rate it as 5 stars. There were issues out of her control that caused an extend wait time at the store to get my order processed. This falls on the technical side of ATT/First net.”
“Cathrine is a great business woman. She’s very kind and thoughtful even understanding for my needs. She makes me feel at home. She helped me get a new phone that’s best fit for my needs. I’m very happy with her service wish I could give her 6 stars!!”
“I had to get two new phones. I visited the Verizon store on 3/3/2026. I had the pleasure of meeting Walter. He was exceptional. Walter explained our options and we decided what we wanted. He took it from there, transferring data, installing screen protectors, etc. I usually dread going to the phone store for anything but it was a pleasant experience.”
“Audra is fabulous! She has been so patient with me,I have no idea what I'm doing and and she has helped me understand better. She made suggestions and explained why she made it. I am so glad I decided take this change.”
“Good service, didn't take too long. The receipt for the phones, cases, etc that I got didn't have an itemized list which seems a little shady, but the employees were knowledgeable, efficient, and nice! Plus we're saving $$$ by switching to them!”
“I Ended up here at the end of a horrible day, stressed to the max. Figuring it was only gonna get worse dealing with a phone store but the two girls at the counter, Arianna and Connie, were got everything taken care of super quick and easy...also broke into song singing hakuna matata from lion king which was good for a much needed laugh. I highly recommend this location”
“I would also like to mention that is some of the best service that I have from anyone in a long time this store is the best Jackie the supervisor her manager and and Mike they are fantastic they know what they're doing and kudos to both of them and thank you so much Metro I've been with you a long time thanks for the good service I sure do appreciate it I will pass the word alone thank you all very much and have a great day oh and I almost forgot going in there I walked out with more knowledge about what I was doing with this phone and had to do something and told me anything is it must have been good because it works I've learned something from them to their very helpful so I recommend them to everyone please do got a good store there with the rest of them would follow suit their wonderful thank you bye and one for that”
10AM - 7PM
7933 State Ave Ste 103, Kansas City
Mobile Phones
“Very helpful, 2 young ladies help solve my problem. Very friendly & knowledgeable, I am a senior citizen, they offered me a chair to sit down. I was impressed .”
“I’m not a fan of spectrum but I will say that they were really fast and asked no questions when I needed my modem replaced. I hate to give 4 stars but I am not happy with the service. The guy that took care of me was super cool and great customer service!”
“Brittani was so helpful and such a delight! I was switching from a family plan to my own business plan, and the system was giving us some glitches and I knew it was taking longer than usual but it didn't seem to bother her at all! Very grateful for her time and patience! Christina also stopped by to help a few times and she was so kind! Everyone was very nice and patient with me.”
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“She helped me pick out a phone. She was quite knowledgeable. And I was in and out pretty quick. The only thing is I was hoping to get a discount. The case it's hard to justify $50. When you're on a fixed income. But she was very, very helpful and all other aspects.”