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“Had one of the best customer service experiences today with the staff in the Lansing store. After a very stressful week, they totally made my day. You don't get this sort of help many places and it was totally appreciated.”
“Tomas was amazing with his help! And by the way he is bilingual! Which made it easier for my non English mom, to get an upgrade ! We were so happy with the service! Give Tomas a raise! Thank you! Def coming back!!!”
“I shattered my phone screen and the visibility was getting worse by the minute. I found Hightech Wireless after a quick Google search, and they were able to get me in the same day. He had my new screen on in literally 30 minutes, and was so kind and friendly to work with. I would recommend this place every time. So amazing!”
“Corey was amazing. He was patient with my questions. Answered them fully and in a way that made me feel comfortable. He was not pushy and met my needs and concerns”
“The young gentleman that helped me was great. He is actually the only person who figured out why my phone wasn't working. The techs at the xfinity store couldn't even figure it out. So I went back to CPR the next day and bought a phone. Very happy with experience”
“Josh helped my mother-in-law out with her husband's phone after call T-Mobile and going to the T-Mobile store in zona rosa they could not help or wanted us to get a whole new phone. We'll Josh actually helped us and was about to get the phone to work again the man needs a raise!”
“I accidentally selected the wrong response on an ATT survey. I received great service from Denell and would rate it as 5 stars. There were issues out of her control that caused an extend wait time at the store to get my order processed. This falls on the technical side of ATT/First net.”
“Cathrine is a great business woman. She’s very kind and thoughtful even understanding for my needs. She makes me feel at home. She helped me get a new phone that’s best fit for my needs. I’m very happy with her service wish I could give her 6 stars!!”
“after leaving another store franchise extremely disappointed, Fabio truly saved the day. He helped me find a phone best for me, not just price. He was very knowledgeable about the devices. He even recommended some amazing quality headphones, cases, and screen protectors. after being so upset, he truly turned around my whole experience. I truly wish more places had people like Fabio in more businesses.”
“I had to get two new phones. I visited the Verizon store on 3/3/2026. I had the pleasure of meeting Walter. He was exceptional. Walter explained our options and we decided what we wanted. He took it from there, transferring data, installing screen protectors, etc. I usually dread going to the phone store for anything but it was a pleasant experience.”
“Audra is fabulous! She has been so patient with me,I have no idea what I'm doing and and she has helped me understand better. She made suggestions and explained why she made it. I am so glad I decided take this change.”
“Pleasant, knowledgeable staff. I was having a problem getting a transfer pin that would enable me to transfer to another carrier. I was given one that worked. Problem solved.”
“I would also like to mention that is some of the best service that I have from anyone in a long time this store is the best Jackie the supervisor her manager and and Mike they are fantastic they know what they're doing and kudos to both of them and thank you so much Metro I've been with you a long time thanks for the good service I sure do appreciate it I will pass the word alone thank you all very much and have a great day oh and I almost forgot going in there I walked out with more knowledge about what I was doing with this phone and had to do something and told me anything is it must have been good because it works I've learned something from them to their very helpful so I recommend them to everyone please do got a good store there with the rest of them would follow suit their wonderful thank you bye and one for that”
“I Ended up here at the end of a horrible day, stressed to the max. Figuring it was only gonna get worse dealing with a phone store but the two girls at the counter, Arianna and Connie, were got everything taken care of super quick and easy...also broke into song singing hakuna matata from lion king which was good for a much needed laugh. I highly recommend this location”
10AM - 7PM
7933 State Ave Ste 103, Kansas City
Mobile Phones
“Very helpful, 2 young ladies help solve my problem. Very friendly & knowledgeable, I am a senior citizen, they offered me a chair to sit down. I was impressed .”
“I’m not a fan of spectrum but I will say that they were really fast and asked no questions when I needed my modem replaced. I hate to give 4 stars but I am not happy with the service. The guy that took care of me was super cool and great customer service!”
“Brittani was so helpful and such a delight! I was switching from a family plan to my own business plan, and the system was giving us some glitches and I knew it was taking longer than usual but it didn't seem to bother her at all! Very grateful for her time and patience! Christina also stopped by to help a few times and she was so kind! Everyone was very nice and patient with me.”
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“Raeven is Excellent and very professional. She knows her product. Excellent performance and personality. Excellent customer service and people skills. Mrs.Brendale Wakeley says “Thank you so much for clamping me down and being so supportive.”