Best Buy is a popular electronics retailer that is known for its knowledgeable and helpful staff. Customers have had positive experiences with the employees, particularly in the TV department and the car stereo installation service. The staff is described as kind, caring, and willing to go the extra mile to assist customers, even offering a wheelchair to a customer in need. However, some customers have expressed frustration with Best Buy's policies, particularly regarding their extended warranty program and same-day delivery service. Some feel that the extended warranty is not worth the cost, and that the company is not always willing to replace defective products. Additionally, some customers have reported issues with the same-day delivery service, with packages being lost or stolen. Overall, Best Buy is a reliable source for electronics and related services, but customers should be aware of the potential drawbacks of certain policies and services.
