Electronics in Lawrence, KS

“I previously left a review of this place 4 years ago but since then I have had nothing but positive interactions and that’s all thanks to the change they made in the manager Marvin. Since Marvin has taken over the Lawrence location we have had nothing but a great experience here. The previous manager was rude and extremely aggressive and not the slightest bit customer focused. He didn’t care about anything but himself. Marvin is the complete opposite. Marvin probably needs to run all of the rent a centers easy going pleasure to work with and makes logical decisions and knows how to speak to customers. All around Marvin is the MVP of rent a center and should 100% be the district manager of these spots.”

“The whole team was super friendly and helpful. EB helped me with trading in for a new phone and activating my service. He was professional and easy to work with. He explained every part of the process fluently and addressed every concern. I recommend working with EB and this T-Mobile store!!!!”

“I’ve had cricket for a long time but I want to use my iPad for Uber driving and to activate cell service on it would not have cost just $10 extra as I was expecting but $40. I switched to mint and all their plans have hotspot. So I’ll be paying the same as what I was with cricket and be able to use my iPad with the hotspot from my phone.”

“Krish was so helpful and nice at self checkout. He helped my son and I make sure I accepted a $15 gift card I qualified for after spending $50 on cleaning products. Very nice young man”

“Recently moved to town (and the US) and needed to get set up with all new devices and Ryan was very helpful, he was knowledgeable, friendly and didn’t make me feel rushed or pushed into a product I didn’t want. He made the already stressful time a positive experience and I will be going back to see him for anything I need in the future :)”

“Had it not been for the store manager Tyler Sally, and two other associates, Zoe and Damone I might not have ever ventured back into this store again. I have been a customer of Best Buy for many years, to this day many of my home devices, stoves, etc. have come from Best Buy. We were the victims of a tv that was absconded or “lost” somewhere in next day delivery after purchasing it at the store in Lawrence. I wont go in to the long story, the many phone calls, the lies that were told to us by the 1800 numbers we had to call over and over and over….. After going into the store and working directly with Tyler he was able to ascertain not only our confidence that Besbuy actually did hire good employees but was able to realize a solution that no one on the 1800 side could or would. I literally had a form downloaded to file a complaint with the attorney general. Best Buy- you shouldn’t let things get that far and you need to go back to real Best Buy employees helping people- Ive heard so many complaints now having gone through this. If I shop at Best Buy now it will only be due to Tyler going out of the way and looking us in the eye and said you wont leave here with out me making sure this is taken care of. Thank you Tyler you get the 5 stars. Best Buy you get 3 stars- you have good merchandise for our community but you have chosen the wrong route for customer service help.”