PetSmart is a large store with a great selection of basic supplies for dogs, cats, birds, fish, reptiles, and small animals. The customer service is often great, with employees described as lovely, sweet, knowledgeable, nice, and helpful in recommending products. Specific services like nail trims and grooming can receive outstanding reviews, with staff noted for being amazing, kind, and loving to animals, successfully working with even difficult pets. However, experiences can vary by location, with some reports of previously botched grooming jobs. A significant concern raised is the welfare of some animals in the store, particularly betta fish, which are sometimes observed looking very pale, sickly, and with signs of poor health, described as a sad management or store issue.
Just ordered online and picked up. Very simple and fast.
June 2026
I love that unlike a traditional diner, I dont get an upset stomach because the food isn't greasy. Only con is the coffee isn't good and they keep removing my go to foods. (PLEASE bring back my chicken salad sandwich lol)
May 2026
Great experience, asked for help and was helped immediately! Even found extra stuff such as cat toys and treats!
