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“Hazel was so kind to answer my questions about inquiring about a unit for my mother in law and the facility looks great and the temperature feels good for being climate controlled!”
“We just rented a storage unit, and had an absolutely great experience! Alicia was the one who helped us, and she was awesome from start to finish. She was friendly, knowledgeable, and made the whole process quick and stress-free.
She took the time to answer all our questions and made sure we found the perfect unit for our needs. It’s not often you come across customer service this good, and Alicia really made a difference. Highly recommend this facility if you’re looking for a smooth and pleasant experience!”
“These guys are excellent lady innoffice treat very good with drivers and the loader (forklifter) he’s also soo good ? have appointment at 1pm but check in early at 8am loaded me within 30 minutes thnxx guys hope to see you again ❤️?”
“What a great experience there. It's been years since I have owned a boat and I had a old one that I needed worked on to get it started and they did just that. They explained everything to me and gave me pointers for it. Definitely going back again when needed!!!! Thank you all!!”
“This is the best place to go. Within an hour of calling, they had a storage unit ready. In the pouring rain, the man helped my boyfriend. It's super easygoing, fast acting, and affordable. If I could give this place 10 stars, I would in a heartbeat. I will always recommend Parkway Storage.”
“Very neatly maintained, super friendly staff and service oriented. Massive to medium storage can be obtained effortlessly coz staff are super cool. I just loved their system and punctuality”
“Always excellent customer service. I don’t ever want to use any other location. I pick up Uhaul’s frequently for myself and to help others so to just know things are going to go safely and well is such a relief every time.”
“I've been here through 3 different owners, and it has always been a great place to rent storage. Location is perfect for me, and the people in the office are always nice and helpful.”
“Today we emptied a storage unit for my daughter. Tina was there to answer questions and give advice!! She was fantastic!! She also handed out ice cold water ?!! July 2nd and it was a typical hot humid day in Lawrence!! Tina was great!”
“I really like this storage facility. The lady at the front desk, whose name I can't remember, and her husband, who live on the property, are wonderful people. The only downside, which is bad for me but good for the business, is that they don't have any space for my 53ft trailers because all the slots are already full.”
“Customer service is great! Fast and friendly! Moving is stressful and this was my first time renting a U-Haul. Having Chris M take me through the process and be so helpful made my moving day that much easier!”
“Best price that I've found in Lawrence won't raise the price every other month like other units in town. The people that work here are very sweet, accommodating, and helpful.”
“This is hands down one of the best storage facilities I've ever used in the country and easily the best in Lawrence. It is new and that is a bonus. The office administration and management is excellent. I enjoy the ability to access my unit around office hours with the security and knowledge that someone is available if necessary. The location is perfect for wherever you may live and especially if you are a student at KU looking for a solution, short or long term, to store your things where college living can be restrictive in terms of closet space. You have absolutely nothing to lose and everything to gain in choosing Climate Storage in Lawrence!”
“Areas are always clean and cleared for our cars or trucks. I like that they are proactive with mouse control traps around the outside of the units. I do wish the exit code box was higher for access. The only negative is once Uplift took over my rent went from $100 to over $200. Sigh.”
“Updating. After leaving several SMS messages, I received a call back. I explained my attempts to contact them and that I had been invoiced for an additional month that I wasn't using. The person I spoke to was apologetic and undid the charge for the extra month. I appreciated the ease of the conversation and the quick correction. Hopefully the company will address the communication problems.They were great when we were getting the storage unit rental established. However, I am beginning to wonder if not returning phone calls when the customer is ready to end the storage agreement is part of the business plan. I placed 3 phone calls notifying them and requesting a return call. But I never get one. In the meantime, I am being charged for an additional month. No one ever answers the phone and all business is by appointment only. Placed another call today. The voice mail is full.”
“I dealt with Erica over the phone (I am old school). She was wonderful. She gave me the details of the storage unit up front, including the price and significant terms and emailed the information immediately. It was a smooth, easy transaction.
Chuck Kwas”
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“It was wonderful Heather was very helpful and knowledgeable about what I needed and if sh wasn't sure she would go out of her way to find the answer and best option to fit my needs”