Olathe Dodge Service Department is a local automotive repair shop that has received a mix of reviews from its customers. While some have praised the fantastic and personable cashier service, as well as the helpful technicians like Josue and Ashton, others have expressed dissatisfaction with the service manager's communication and transparency. Customers have reported issues such as unexpected repair costs, lack of estimates, and delayed responses to inquiries. However, the service department has also been commended for resolving issues and making things right, even though this may not have been their initial approach. Overall, Olathe Dodge Service Department appears to offer a varied level of service, with some customers experiencing excellent assistance, while others have faced challenges with the communication and management of the department. The reviews suggest that the quality of service can be inconsistent, but the skilled technicians and personable cashiers have helped to maintain the shop's positive reputation.
The service manager took care of my daughters battery problem in a professional manner. He intervened and solved the issue which made everyone happy. By doing this he created a customer that will tell everyone of how customers should be treated!
September 2025
Brought my jeep in with problems and the service manager Mack did an exceptional job taking care of us. Mack went above and beyond to help us out. Thank you and we will be back.
May 2025
I just bought my fourth vehicle, in 10 years. They have really taken great care of me over the years. I am certainly looking forward to the next 10 years.
