The AT&T Store in Overland Park receives high praise for its friendly and helpful staff. Customers often highlight the excellent customer service provided by employees such as Rachael, who was described as amazing, friendly, and professional, making the process of getting a new phone easy and straightforward. The staff are patient and knowledgeable, taking the time to answer questions, explain features, and resolve technical issues, including unlocking new phones and fixing problems with devices purchased elsewhere. Many reviews mention staff members like Anandjha, Ayana, Hyman, and Lane, who go above and beyond to assist customers and ensure they get the right device and plan. The store is also appreciated for its efficient service when replacing stolen phones or handling technical difficulties. Customers feel confident in the store’s ability to meet their needs, whether they are setting up new devices, switching plans, or troubleshooting issues. Overall, the store offers a positive experience with attentive staff, helpful guidance, and quality customer service, making it a preferred location for AT&T customers in the area.
Had Rachel , she did an excellent job! Great customer service and very attentive, definitely a pro! Love my new phone! Thank you
February 2026
Came in to discuss my bill. Rachael went above and beyond so patient. We were able to get my bill down and Brad through customer service was so helpful! Well be coming back if I ever need any assistance.
January 2026
Rachael and Cesar were absolutely amazing tonight!!!! They were super helpful, happy, and overly dedicated to their jobs. A plus all the way!!!!!!!