“I would like to say I needed help ordering a product on line. A young man named Austin was absolutely wonderful! He was so patient and kind! The customer service is wonderful”
“Michelle at the paint desk is an absolute rockstar, she had a huge line of tickets for custom paint, and she was absolutely crushing it. She worked me in her massive queue of orders and did so with a smile.”
“We visited this Lowe’s for the first time on July 4 - we couldn’t have left more pleased! The associate who was a major factor in our wonderful experience was a chipper gal named Joyce.
Joyce helped with all aspects of our purchase; finding what we needed, getting set up for credit, and loading our purchases.
When I reviewed our receipt, I noticed that my veterans’ discount wasn’t applied to the big ticket items. Joyce found someone to explain why, but they were able to find $120 more in savings.
Upon our parting - we found out that Joyce was off the clock the entire time - she’s definitely a keeper and needs a raise!”
“Delighted with the product, but the customer experience varied greatly due to communication through the inquiry to installation process. Overall, the family is delighted with the Fireplace insert.”