9301 Santa Fe Drive, Overland Park KS 66212
“I bought an inexpensive item and when I got home, I realized I needed a second. I went back to the store, only to realize I had bought the last one. I added for help and the woman went to a lot of trouble to see if they had more in stock, but they didn't. She then found the nearest Ace that had the item in stock and I was able to get it. It was great to experience real customer service even though it was an inexpensive item.”
10333 Metcalf Ave, Overland Park KS 66212
“The staff here got me exactly what I needed. I wanted new door handles for my new house, but I was having lots of trouble figuring out what I needed and how to have everything keyed. The staff here were able to help me get that sorted out super easily and got me a great set of handles and locks for a very reasonable price. They also printed me quite a few spare keys at no extra charge. Skip the big hardware stores and come here for any locks or door handles you need, the people here are great!”
7821 West 151st Street, Overland Park KS 66223
“I LOVE this store! The people are awesome, the prices are comparable to other hardware stores and the inventory is great! Personal service when needed as well as how-to advice. It's a small town homey place.”
6327 West 119th Street, Overland Park KS 66209
“Oliver at this location is awesome! He helped us look at several different types of lawn care equipment and he was very knowledgeable about brands. Super nice guy too! 10/10”
11200 Antioch Road, Overland Park KS 66210
“I love the folks at this Ace Hardware. Everyone is super friendly and helpful. I came into the store earlier in the week with 20 year old paint. The associate said that they would not be able to match the Benjamin Moore paint type but instead gave me direction to the Benjamin Moore store. I thought that was super kind. They were more worried about me getting what I needed rather than trying to sell me something else. Good job Westlake Ace Hardware!!!!!!!!”
3801 West 95th Street, Overland Park KS 66206
“Always love going to this particular location! The staff there remembers my kids names and always offers my 13 year old son a job when he comes of age. This is an “old school” store with employees with real personalities! If you want plain Jane service go down the street to Home Depot, if you want “real” this is where you can get it. Always support local independently owned stores!”
8000 W 135th St, Overland Park KS 66223
“I would like to say I needed help ordering a product on line. A young man named Austin was absolutely wonderful! He was so patient and kind! The customer service is wonderful”
9600 Metcalf Ave, Overland Park KS 66212
“I'm happy to have this store in my area. It's not the nearest store to my home, but this location has a tool rental area (at the NW corner of the store) which offers a wide selection of tools, and has come in handy several times. I've rented large, seldom used tools like a tiller (to remove rocks from my front yard) and a concrete etcher (so I could apply epoxy to my garage floor). The tools were available at reasonable rates and worked as expected, while the service was always knowledgeable and helpful. Sweet!”
9600 Metcalf Ave, Overland Park KS 66212
“Michelle at the paint desk is an absolute rockstar, she had a huge line of tickets for custom paint, and she was absolutely crushing it. She worked me in her massive queue of orders and did so with a smile.”
7001 West 95th Street, Overland Park KS 66212
“Went in to purchase a new dish washer. Customer service was really nice and very helpful. Due to our low countertop, we needed to make sure we purchased one that would fit. They were able to find us a few on display (and a few in stock in the warehouse but not on display) that would work for us. Decent price (I think), got it delivered, and it fit - no problem. We signed up for their credit card to pay for it, which gave us good terms. However, I missed a payment (this is on me). So, after I discovered my error, I went on the Synchrony Financial website (Lowes bank) and paid everything in full and walked away. Then, 7-8 days later, another charge was added, which I didn't notice until this too received an overdue charge. When I called, they were not helpful at all, but again I paid everything left in full, but the Synchrony Financial person still couldn't guarantee I wouldn't receive another extra charge and told me to check back. So, to sum up, Lowes was great; but their choice of banks for their store credit card (Synchrony Financial) was a bad company decision. I can say I will probably never finance thru them again.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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