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10AM - 7PM
13444 Metcalf Ave, Overland Park
Mobile Phones
“Will was amazing to work with. Made the transfer process between phones quick and easy!! After spending hours on the phone with Verizon trying to troubleshoot, we spent 15 minutes with Will and the job was done. Highly recommend this store.”
“I went to the ATT store today (Corbin Park) to make a change on my account. The manager, Esau B., was extremely kind, patient, friendly and helpful. I needed more information than I had with me at the time to make the needed change, but I was very impressed with the service I received.”
“Thank you to this AT&T for its amazing staff I had such a good experience with Nevaeh she was amazing with nothing but smiles I really enjoyed her energy! Good job AT&T”
“I would like to say this young man is very polite and respectful. Took time to explain to me my bill since I was having trouble getting on my app. Helped me change my address as well to see if I qualified for anything like internet. Asked how my day was. Just over all amazing customer service and I recommend anyone going to this store to talk to kywan . Great young man . Come see kywan at this location.”
“Was there mid July. Young lady on duty get my account converted from pre to postpay with an existing phone as quickly as possible.
I recommend this location.”
“Lily helped me and my mom yesterday and she was amazing!! She had great customer service and was super helpful and open throughout our whole purchase. She truly made everything easier and was very patient with us. Again she was super sweet, supportive, and amazing customer service! Thank you Lily!! ?”
“We came in to this location worried about my daughter's broken screen, and Dirar helped us immediately. He was friendly, knowledgeable, and helped us decide on a new phone without pressure. We are so grateful for his help and will be back for accessories and more.”
“We came in today my mom just had brain surgery and she had her phone all messed up and the 2 wonderful people in the store SAVED her phone and removed all the junk! They was very kind and nice! I’ll be driving from Westport to here from now on to do my services thank you guys so much. It’s good to have good workers. You guys did an amazing job. Keep up the good work.!!!”
“Thank you for the phone recommendation, it is working out, exactly for the use i needed, plus more.
Glad I spend the extra money, got a phone that I would be happier , then going with the basic smart phone I wanted to get bc I was beeping cheap!!”
“The VERIZON REP, HENRY, WAS ABSOLUTELY AMAZING AND CHANDLER, THE STORE MANAGER, WAS DEFINITELY CUSTOMER DRIVEN! THEY SAVED ME FROM SWITCHING FROM VERIZON TO ANOTHER CARRIER!!! THANK YOU❤️”
“I had an exceptional experience at this Verizon Wireless store, thanks to Aubrey Campbell.
I came in frustrated after spending significant time trying to obtain a port-out PIN for my Verizon Wireless Prepaid account. The process had been confusing and unproductive through other channels. Aubrey immediately stepped in, listened carefully, and took full ownership of the situation.
What stood out most was her persistence and professionalism. She did not offer a quick or dismissive answer. Instead, she worked through the system constraints methodically and ensured the issue was resolved correctly. She remained calm, knowledgeable, and genuinely committed to helping me.
In an era where customer service often feels rushed, Aubrey demonstrated competence, patience, and accountability. She turned what had been a frustrating experience into one that restored my confidence in the Verizon brand.
If you visit this location, you will be in excellent hands.”
“Had an amazing experience! I had no idea whether or not I was going to be able to transfer my number on a new unlocked phone. When I arrived they were very busy but I was seen in no time and was finished quickly. I really appreciated the quality of service I saw given to everyone and the full disclosure of fees. Have been a metro PCS customer for years and this place is just another testament as to why.”
“I downloaded a virus and couldn't even use my phone. I came to T Mobil store and Shelby helped me. He was very nice, no waiting, fixed it in 5 min. What a BIG help!”
“The gentleman at the spectrum store helped my mother's cell phone issue she needed to change the number and the Gmail address on the phone.
As it turns out we found out about selective calling on Monday and it's a beautiful feature now no scammers or anyone trying to sell anything
can call my mother since they're not on her list.”
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“Staff is incredibly knowledgeable, and helpful. Diagnosed what was wrong and provided multiple avenues of options to repair, with costs included. Strongly recommend this shop.”