“After a mishap at a Leavenworth location All Star Penske saved my cross country move! They are kind, professional, and efficient. Went out of their way to help. Hopefully won’t need another moving truck in Kansas City but if I ever do I will be coming here!”
“Uhaul has wonderful Representatives at this location.Just fyi, I never drove a truck of any type and my husband died in January 2025. Uhaul Representatives encouraged me when I explained my situation. I prayed and got up in a 10 foot truck. Every person that I was in contact at Uhaul was professional and kind.”
“Updated 7/2025_ Changed from 1 star rating from 2018 to 5 star. I came back to Budget a few years ago because they often do have the best prices. I'm glad I gave this a new location another chance since there is new, much kinder, pleasant staff. Specifically Bindy is the BEST! She's checked me in at least 8x in the last few years & is consistent, professional and exemplary. I definitely can recommend this Budget location again. The cars aren't the cleanest in the business,but their prices are great & I've never had any mechanical issues once with any of their vehicles. I do believe the vehicles are well maintained
I've rented hundreds of cars in my life & I have been a loyal customer to this Budget location because of the kindness of previous employee Avery. The newer employee is extremely rude & and I will never return here not refer anyone here again because of the rudeness & because of the way I was degraded in front of another customer. These last 2 rental experiences here have been awful. The cars are always filthy here because they don't have proper facilities to clean them. I was asked by the new employee to pick up this last rental car at a different location in KCMO (why couldn't they had it here for me?I had 2 autos reserved) & it absolutely REEKED of marijuana. There were no other cars available so had to take it. When I returned the rental car after over 2 weeks of renting, the employee whom I dropped the car off to was hateful, embarrassed me in front of another customer and even threatened me with cleaning fees because he said it may take him 45 min to vacuum the car. There wasn't even mud or anything other than a little normal lint on the black cloth seats & dirt from shoes on the carpets. NOTHING abnormal, but made me so scared I actually went and took pictures and made videos for proof. It was so humiliating and inconvenient dealing with this guy. He should absolutely be fired because he hates his job and this location needs some serious help. DO NOT USE THIS LOCATION! Go to Enterprise down the street.”
“Seth @ the Metcalf U-haul location put a hitch on my Highlander. I’m so happy with how respectful and professional this young man is and very happy with how it all looks and works! Perfection - Thank You!!!!”