The UPS Store receives mixed reviews, with many customers praising the staff as friendly, helpful, efficient, thorough, knowledgeable, and fabulous. Several customers specifically highlight positive experiences with the younger team members, noting they are exceptionally courteous and conscientious, even when undertaking difficult packing jobs. Many customers express strong loyalty, trusting the store with fragile and expensive items and driving significant distances because they consider it the best in the metro area. However, one negative experience is reported with a specific employee, described as grumpy, inappropriate, and rude, who made comments about a customer's volume of returns. Despite this, other reviewers express surprise at any low ratings, stating they have only ever had good experiences. The store now offers a self-serve ship and return kiosk, and the staff is noted for kindly showing customers how easy it is to use.
