Verizon offers mobile, 5G home internet, and business services, available in stores like the one in Salina or online with options for in-store pickup, shipping, and delivery. Customer experiences with staff are mixed. Many reviews highlight excellent, knowledgeable, and helpful employees who provide fantastic customer service, handle situations well, and help customers get good deals, even when the store is busy. The signal and coverage are consistently praised as better than any other phone carrier. However, significant criticisms exist. Some customers report that staff have lied about monthly bill amounts, leading to feeling ripped off. There are also complaints about long waiting times in the store and the extreme difficulty of reaching the store by phone, as calls route through an automated system without connecting to a person. Additionally, several staff members are noted to have limited knowledge about Android devices, often redirecting customers to tech support instead of providing help. These issues with billing honesty, accessibility, and product expertise are cited as major drawbacks that negatively impact the overall experience.
Marisa really helped me through many hours of Excellent service. Thank you so much.
August 2026
Marisa at the Ninth Street store in Salina was wonderful in assisting me with my needs. Very patient and understanding. Awesome help with setting up my device
