About SureStay Plus By Best Western Topeka Northwest
SureStay Plus By Best Western Topeka Northwest offers a mixed experience for guests. The hotel features a heated indoor pool and includes a hot breakfast, which many found enjoyable. The staff is noted for being kind and attentive, especially a night worker who received praise. However, several guests reported issues with room cleanliness, including strong mildew smells, food debris on the floor, and unflushed toilets. Maintenance concerns were prevalent, with complaints about broken toilet seat bolts, malfunctioning outlets, and a non-functional hot tub. Some guests also encountered noise from the heating and cooling system and a lack of proper WiFi access due to missing phones in rooms. The hotel is undergoing remodeling, which may contribute to strong chemical cleaning smells, causing discomfort for those with sensitivities. While it serves adequately for a one-night stay, particularly for business travelers, it may not be ideal for those seeking to enjoy the amenities or a thoroughly clean environment.
The room looked decent but it wreaked the smell of urine and a wet dog. It would help if the rooms did not have carpet. The bath tub had mold around and I had to kill a roach which was a female roach because it was carrying an egg. When you see female roach it means it’s plenty more!
July 2026
the gravy alone is worth a one star. I had to buy some towels because they were out. this location is only.good because it's 15 min drive from the casino
January 2026
The first room was dirty broken lamps and the shower was broken no shower head. Key cards didn't work correctly. Pool was locked up because the house cleaning staff went home with the keys and the ice maker was broken.
