The Best Western Plus Eastgate Inn & Suites receives mixed reviews from guests. Many note the friendly, informative, and fantastic staff at the front desk, with quick check-in. Positive comments highlight clean and comfortable rooms with good amenities, comfortable beds, great wifi, and a great breakfast that includes items like eggs, meat, and potatoes. The location is appreciated for its proximity to many places to eat and shop. However, significant criticisms are frequently reported. Guests describe rooms as old, dingy, and not in good shape, with bathrooms needing a total remodel and cleaning. Specific complaints include dirty floors, missing soap, broken or poorly maintained items like a waffle maker and an A/C unit, and an elevator that smells alarming. Issues beyond the rooms include an undercooked and unappealing breakfast bar, and a poorly maintained parking lot where guests have witnessed vehicle repairs and other inappropriate activities. Noise from plumbing and from rooms facing the main road can also be a concern. Due to such problems, some guests have left early and would not suggest staying here.
Would've liked to have been more on the northeast side of town but the rates were just too high! This hotel is a great value for a clean room, great service, and a good breakfast. Highly recommend it.
May 2026
Easy to get to property, hotel is CLEAN ! Lots of restaurants nearby within minutes of travel on the frontage roads. Easy to get back on the highway east or west with simple turns. I would stay again when passing thru.
April 2026
Brenda helped us when we drove in from Kentucky without a reservation. She helped us get the best room to fit our needs. My husband has MS so it was important we had a short walk. Brenda was so nice and the room is amazing. Clean and comfortable. 👍🏻 Thank you so much!
