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“We had a horrible experience with AT&T billing and customer service attempts over the phone and chat. However, we went to the store and Kody took excellent care of us! Kody is the man!”
“Gracie was tremendous help in shifting carriers! She was informative, knowledgable, and super attentive. All questions we had were answered well and that was greatly appreciated. Also enjoyed her humor and patience in the whole process. Highly recommend!”
“Always friendly. Have cheap cigarettes and accessories. I've never really been disappointed.
It's quite small but still should offer anything you should need. They don't have a project. You can probably ask them and they probably could ordered it for you. Although I did ask for them to order some billionaire wraps and they never did.”
“They will answer any questions that you have! Great customer service and really fast!! I didn’t have to wait too long so that was really nice! And the price is right for the quick service that they provide!”
“Courtney did an amazing job getting me upgraded to a new phone and explaining in detail how I could get the plan tailored to my exact needs. She answered some post purchase questions a few days later and was kind and helpful. Go see her!”
“I had an absolutely amazing experience at the Verizon store all thanks to Alejandro! I went phone call to phone call with Verizon and asurian and it seemed like no one knew there job, but From the moment I walked in, he made me feel welcomed and taken care of. Alejandro was incredibly knowledgeable, patient, and genuinely cared about helping me find exactly what I needed. He answered all of my questions clearly and made sure I understood all my options without any pressure.
What really stood out was how easy and stress-free he made the whole process — whether it was setting up a new phone, explaining my plan, or making sure everything was working perfectly before I left. His professionalism and friendly attitude made all the difference.
If you’re looking for top-notch service and someone who truly goes above and beyond, ask for Alejandro! I’ll definitely be coming back and recommending this location to all my friends and family. Thanks again, Alejandro — you’re the best!”
“Lisandro at the AT&T 11661 E. KELLOGG AVENUE was 5 for professionalism and courtesy. I also spoke to a member of their staff on the phone prior to my visit who took the time to check and then answer my questions. I give a 1 for AT&T’s change in policy a month ago of making customers who bought their iPhone there and use their service to have to access online customer service to request a replacement screen protector for mailing in order to get the $10 replacement deal. The replacement in store, if they have it, costs $45 if the customer chooses to not take the steps to go online, wait, to have their damaged screen protector replaced.”
“Angelic did an amazing job the when went to visit. She very friendly open minded and very resourceful. She by far the best att customer service worker i have ever met. I give her 10 high five for an amazing job with the service I needed from her store. The fiber internet was the best decision I made regarding high speed internet and even recommended the S25 FE phone as well. She is an amazing worker at this store who deserves employee of the month and the highest reward ATT has to offer. If anyone need the best service and recommendations ask for Angelic. She will take care of all ATT needs at this store. I highly recommend her. I will be returning again because of her amazing service. Thank you Angelic for making my visit the greatest of them all.”
“Guadalupe in the Maize store was wonderful. We had some pretty rough issues that were very frustrating and he never gave up. He kept persisting until it was fixed. He was very concerned about me not getting my senior discount because of the issue. He got me 100% resolved and I feel certain that will save me time and trouble in the future. I appreciate his assistance immensely.”
“Saw Verizon had better offers for new phones and service I switch from T-Mobile the process wasn’t smooth but Christopher was patient…he stayed positive the entire time! People this is the best store in the Wichita area by far!”
“Sales Associate Ryan Whipple was super easy to work with and extremely helpful in fixing my issues I was having with a 3rd party insurance program that At&T offers. Im highly satisfied with today's service offered.”
“Jared was courteous and very helpful to offer me even more help than I came in for; so that I would be more satisfied with my new cell phone service with AT&T. He gave Exceptional service! L. Smith”
“Please change your employee Leslie. She is rude, not able to help us when my device is not working. Again I came in the morning to fix it and the boy who working, he helped us to fix.”
“Nancy is the store manager and she is amazing. Patient, friendly and willing to help. I’ve never had a bad experience with her and today I took in what I thought was a knot that couldn’t be untangled. She handled it with grace and precision. If I ever moved I would drive across town just to do business with Nancy.”
“The customer service is exceptional. Don't believe it could get any better than it is at this business. The products are all amazing. Absolutely nothing bad to say about this store except keep up the good work you guys are wonderful people. Thank you.”
“Great customer service, they listened to my needs on cellular service plans and explained the available options. Cricket in South City very much recommended 5 star Service.”
“Activated my husband’s phone at this store and even though it was a full lobby the girls there made sure we were taken care of and got us out of there fast and happy with our new service!”
“first time customer and was such a good experience in helping, super helpful, and very knowledgeable about what i was needing help with. will definitely highly recommend for a your phone services.”
“I have never experienced the hospitality help from any other phone service like i have at Metro Pc. The whole staff is very informative, and approachable especially Amanda. Amanda is great and extremely knowledgeable individual, she always goes over and beyond for customers.~In the interest of impeccable service ~”
“I brought my son into this store to add a line onto mine for him. Kaden helped the process go so smoothly! He was very thorough in his explanation of the phone features and comparisons! He talked to us in a way we (me) could clearly understand! He was really nice and my son is very happy with his awesome phone!! ⭐️ A win for mom!!”
“Called and spoke to Bryce and he was EXCELLENT at answering my questions regarding my son’s tablet. Looking forward to doing business with him soon!! Super intelligent and very understanding with my issues!”
“The whole process was smooth! Thank you Cricket o. S Hydraulic! The first location on Oliver that I went to on the same day.. was VERY RUDE and I left in tears. I will NEVER use the Oliver location again. The employees at the Hydraulic location were SUPER helpful and not rude!!”
“It doesn't matter if its my laptop or phone messing up. Its the ease of knowing I can come to this store to find friendly and helpful people. The wait is never too long and the communication is wonderful. I feel like no matter what the reason is that I'm coming in for I get outstanding service every time.”
“I really love the team they are amazing and have amazing customer service skills and they make sure that you are very well taken care of and they make sure that their customers are satisfied before they walk out the door”
“They helped us out while having trouble paying a bill but more importantly they helped me when I suffered a medical emergency and fainted in their store by giving water, candy for my blood sugar, and calling the ambulance.
I'm truly grateful to them and the young Man who helped my grandmother wake me up.”
“Excellent customer service great phones. Michael was very helpful and knowledgeable, he was able to answer any questions I had. He helped me get my phone set up and everything transferred over. I will definitely be sticking with cricket, and would highly recommend cricket and this store to anyone looking for great phones and amazing customer service!”
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“I couldn’t have asked for better customer service!! Ryan helped set up a new phone and watch. He stayed after closing to finish the set-up. All of the employees were friendly, and the atmosphere was calm. I’d highly recommend.”