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“The Gal at the Derby, Ks store was very helpful and friendly! Needed to make a payment using a gift card. She walked me through using the Cricket app and made the process easy.I appreciate you!!”
“Gracie was tremendous help in shifting carriers! She was informative, knowledgable, and super attentive. All questions we had were answered well and that was greatly appreciated. Also enjoyed her humor and patience in the whole process. Highly recommend!”
“They will answer any questions that you have! Great customer service and really fast!! I didn’t have to wait too long so that was really nice! And the price is right for the quick service that they provide!”
“I had an absolutely amazing experience at the Verizon store all thanks to Alejandro! I went phone call to phone call with Verizon and asurian and it seemed like no one knew there job, but From the moment I walked in, he made me feel welcomed and taken care of. Alejandro was incredibly knowledgeable, patient, and genuinely cared about helping me find exactly what I needed. He answered all of my questions clearly and made sure I understood all my options without any pressure.
What really stood out was how easy and stress-free he made the whole process — whether it was setting up a new phone, explaining my plan, or making sure everything was working perfectly before I left. His professionalism and friendly attitude made all the difference.
If you’re looking for top-notch service and someone who truly goes above and beyond, ask for Alejandro! I’ll definitely be coming back and recommending this location to all my friends and family. Thanks again, Alejandro — you’re the best!”
“Lisandro at the AT&T 11661 E. KELLOGG AVENUE was 5 for professionalism and courtesy. I also spoke to a member of their staff on the phone prior to my visit who took the time to check and then answer my questions. I give a 1 for AT&T’s change in policy a month ago of making customers who bought their iPhone there and use their service to have to access online customer service to request a replacement screen protector for mailing in order to get the $10 replacement deal. The replacement in store, if they have it, costs $45 if the customer chooses to not take the steps to go online, wait, to have their damaged screen protector replaced.”
“Please change your employee Leslie. She is rude, not able to help us when my device is not working. Again I came in the morning to fix it and the boy who working, he helped us to fix.”
“Great customer service, they listened to my needs on cellular service plans and explained the available options. Cricket in South City very much recommended 5 star Service.”
“We had a problem with one old phone while upgrading. Megan and clement were relentless to getting the problem solved. They were both professional and extremely knowledgeable. Megan explained the specials with professional candor to get us exactly what we needed. They are an asset to Verizon.”
“The whole process was smooth! Thank you Cricket o. S Hydraulic! The first location on Oliver that I went to on the same day.. was VERY RUDE and I left in tears. I will NEVER use the Oliver location again. The employees at the Hydraulic location were SUPER helpful and not rude!!”
“I really love the team they are amazing and have amazing customer service skills and they make sure that you are very well taken care of and they make sure that their customers are satisfied before they walk out the door”
“Excellent customer service great phones. Michael was very helpful and knowledgeable, he was able to answer any questions I had. He helped me get my phone set up and everything transferred over. I will definitely be sticking with cricket, and would highly recommend cricket and this store to anyone looking for great phones and amazing customer service!”
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“I recently had the pleasure of working with Jesse at the AT&T store in Derby, and I couldn't be more impressed with the service I received. From the moment I walked in, Jesse greeted me with a warm and friendly smile, making me feel welcomed and valued as a customer.
Jesse's knowledge about the latest AT&T products and services is truly impressive. He patiently answered all my questions, provided detailed explanations, and offered valuable recommendations that perfectly suited my needs. What stood out the most was his genuine willingness to help and ensure I left the store completely satisfied.
The entire experience was seamless, thanks to Jesse's professionalism and efficiency. Whether you're looking to upgrade your phone, switch plans, or need assistance with any AT&T service, I highly recommend visiting the Derby location and asking for Jesse. You'll receive top-notch service and leave with a smile on your face!
Thank you, Jesse, for making my experience at AT&T exceptional. Keep up the fantastic work!”