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“The Gal at the Derby, Ks store was very helpful and friendly! Needed to make a payment using a gift card. She walked me through using the Cricket app and made the process easy.I appreciate you!!”
“my old phone died. Isaac got me set up with a new one. my Disney and Hulu subscription went away and Isaac talked me through getting it set back up. absolute Rockstar stuff and that's why I've been with Verizon for 31 years”
“I had a great experience with a technician. They are named Jimmy. He’s a great guy went above and beyond anything I asked and got her done even checked all my status on his day off when he wasn’t getting paid this man deserves a raise.”
“We had Cox internet for years here in East Wichita, and the outages finally became ridiculous. Our internet would go down 3–4 times a month, and it wasn't usually for a few minutes—it could be out for 5–6 hours at a time.
Then AT&T started installing fiber lines in our neighborhood. We eventually decided to give AT&T Fiber a try, and I'm glad we did.
I have to give Cox some credit: their internet was probably the best advertisement for AT&T Fiber that AT&T could have asked for. 😂
The difference has been night and day. AT&T Fiber is extremely fast, reliable, and having fiber directly to the home is a huge improvement over what we had before. Large downloads and uploads that used to take forever are incredibly quick now, and everything in the house can be online without feeling like we're fighting for bandwidth.
I also really like AT&T's outage policy. If you experience a qualifying network outage of 20 minutes or more, AT&T says they'll automatically issue a bill credit for a full day of service. That's how it should be.
If Cox had offered us a free day every time our internet went out, I'm pretty sure they would've gone broke just paying us back. 😂
For anyone in East Wichita who has AT&T Fiber available and is tired of dealing with unreliable cable internet, I absolutely recommend giving it a try. Switching to AT&T Fiber has been one of those decisions where I wish we had done it sooner.”
“They will answer any questions that you have! Great customer service and really fast!! I didn’t have to wait too long so that was really nice! And the price is right for the quick service that they provide!”
“Please change your employee Leslie. She is rude, not able to help us when my device is not working. Again I came in the morning to fix it and the boy who working, he helped us to fix.”
“We had a problem with one old phone while upgrading. Megan and clement were relentless to getting the problem solved. They were both professional and extremely knowledgeable. Megan explained the specials with professional candor to get us exactly what we needed. They are an asset to Verizon.”
“Great customer service, they listened to my needs on cellular service plans and explained the available options. Cricket in South City very much recommended 5 star Service.”
“I really love the team they are amazing and have amazing customer service skills and they make sure that you are very well taken care of and they make sure that their customers are satisfied before they walk out the door”
“The whole process was smooth! Thank you Cricket o. S Hydraulic! The first location on Oliver that I went to on the same day.. was VERY RUDE and I left in tears. I will NEVER use the Oliver location again. The employees at the Hydraulic location were SUPER helpful and not rude!!”
“Excellent customer service great phones. Michael was very helpful and knowledgeable, he was able to answer any questions I had. He helped me get my phone set up and everything transferred over. I will definitely be sticking with cricket, and would highly recommend cricket and this store to anyone looking for great phones and amazing customer service!”
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“Ok let me start this out by saying I previouly hated ATT. I like deep hatred. We will see how this billing works this time around as the price seems to always go up. I came into the store after siging up for the fiber optic internet and wireless service. They were swithching over to fiber and there was no other option. I spent 4 hours on the phone setting this up and my hatred was still strong. I couldn't acess either of my accounts from home and didn't want to call the call center again for obvious reasons. I was told by the internet installer to go in person the store and customer service would be way better. It did not dissapoint. Eric in the man up there. He had me into both my accounts confimed my billing and discounts and out the door in 30 minutes. Highly recommend the Derby store. Avoid calling ATT at all cost to your mental helth unless you have a prepaid smash room ready to go.”