National Car Rental

Car Rental
Hours: National Car Rental at the Wichita Airport location has received mixed reviews from customers. Many praise the staff for their professionalism, helpfulness, and ease of service. For example, customers highlight employees like Gabe, John, and Os as being courteous, friendly, and making the car pickup and drop-off process simple. Some reviewers mention that they have had positive experiences with hassle-free service over multiple visits, especially appreciating upgrades and staff recommendations. However, there are consistent concerns about the availability and condition of the cars. Several customers express frustration that the fleet has shrunk, with fewer cars available for reservation, especially during busy times. They mention difficulty in finding cars online and disappointment when the available vehicles are not in good condition. Some vehicles were dirty both inside and outside, with issues such as muddy windows, bugs on the windshield, and unclean interiors. One customer described a particularly poor experience with a dirty car and unhelpful staff who did not seem to care about the complaint. Overall, while the staff's friendliness and professionalism are often praised, customers are disappointed by the limited car selection and cleanliness issues. The location seems to excel in customer service but faces challenges with maintaining a sufficient and clean fleet to meet customer demand.

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1. Wichita, Kansas