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“I went to the branch in Alexandria KY b/c my branch and the next closet permanently closed. Now I have to go 13 miles out of my way to visit an ATM. Not too happy that the Cherry Grove branch closed since I have a loan payment there.I only went to the ATM.”
“I just opened an account with this bank online a few days ago and received a call from Chelsea at this branch to welcome me. She was very informative of the incentives they offer and invited me to stop in to meet face to face. The customer service gets an A++ in my book.”
“A Refreshing Old-School Banking Experience
If you're tired of cold, sterile, corporate banking experiences, the U.S. Bank branch right here in Alexandria is a breath of fresh air. It has that wonderful, old-school neighborhood feel where people actually remember you and take the time to chat.
The staff here are simply wonderful—every single person you encounter is kind, welcoming, and genuinely happy to help. Because of that personal, community-focused touch, the line moves at its own pace, and you might occasionally have to wait a little longer than you would at an automated mega-branch. But honestly? The people are worth it every single time. You never feel like just a number.
Practicalities are a breeze here, too. There is always plenty of parking available right on site, making a quick stop completely stress-free. Plus, they have an ATM on-site so you can easily handle quick transactions or withdraw cash even when you're in a rush.
If you appreciate small-town customer service paired with reliable banking, this location is hard to beat.”
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“Jack Fields, Missy and the entire Alexandria branch staff are absolutely phenomenal with their customer service! They make me feel like a valued business owner customer not just a number. They always bend over backwards to make me feel welcome. That's including walking in or in the drive through. These folks truly understand what a small business owner needs to succeed! I recommend every Alexandria business owner to trust Heritage Bank for their banking needs.”