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“I went to the branch in Alexandria KY b/c my branch and the next closet permanently closed. Now I have to go 13 miles out of my way to visit an ATM. Not too happy that the Cherry Grove branch closed since I have a loan payment there.I only went to the ATM.”
“I just opened an account with this bank online a few days ago and received a call from Chelsea at this branch to welcome me. She was very informative of the incentives they offer and invited me to stop in to meet face to face. The customer service gets an A++ in my book.”
“I wish I could remember the tellers name, but she was the best! So kind, attentive and went above and beyond to help my son and I. We really appreciate the small town costumer service experience!”
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“Jack Fields, Missy and the entire Alexandria branch staff are absolutely phenomenal with their customer service! They make me feel like a valued business owner customer not just a number. They always bend over backwards to make me feel welcome. That's including walking in or in the drive through. These folks truly understand what a small business owner needs to succeed! I recommend every Alexandria business owner to trust Heritage Bank for their banking needs.”