Banks in Cold Spring, KY

“I have consistently received friendly and helpful service at this branch. The other day I stopped in and asked for Nicholas, as he has often helped me with a particular product. He was out at lunch and I did not leave my name but that same afternoon Nicholas called asking if it was me who had stopped in earlier and if so, how could he help. Talk about going above and beyond to provide customer service! Thanks.”

“The folks working there are always the best! I got a fraud alert about my debit card yesterday and had a new card this morning. Someone could have cleaned my account out if they hadn't caught it. Imagine what that would be like for you, me or anyone. It would have meant a lot more time at home instead of doing the things I love.

I would like to give a special shout out to my favorite person there, (the lactose intolerant) Allison Meyer. She originally helped me open my account and painlessly walked me through the process of responding to the fraud alert. Her knowledge, efficiency and friendliness means this old retirees visits are quick and pleasant. If you're looking for a good place to do your banking in the area, I can wholeheartedly recommend Heritage Bank of Cold Spring.”

“We have been with 5/3 for as long as I remember. I recently lost my husband of 42 years. He manage most of our finances. I was completely lost. I called almost daily for a week. I spoke with at least two separate persons as well as them consulting the manager when needed. I was treated with respect, understanding and gentle kindness. They went above and beyond on every level. I cannot image ever banking elsewhere.With my deepest gratitude, thank you Maddie & Ally”

“I needed assistance opening a business checking account. The banker I worked with could not help me at the time due to an upcoming scheduled appointment.I understood that, but was not given an appointment. I indicated I have open availability to schedule but rather than proceed to give me an appointment, my phone number was taken and I was told I would receive a call. I don't understand why an appointment could not be scheduled when I was there.I went home and created an appointment myself on the website.Most banks I have done business with are eager to help a customer create a new account. This experience made me feel as if PNC is ambivalent about my continued business with them.”