Tractor Supply Co. is appreciated for its helpful staff and quality products. Customers have praised employees like Sophia, who provided useful tips on soil pH for shrubs, resulting in healthy plants. The Pet Wash Stations at the Alexandria, KY location are highly recommended, with one customer calling it the best bath they've ever given their dog. Staff members such as Christa at the Cold Spring store go above and beyond, assisting with product inquiries and saving customers time by checking stock and prices over the phone. However, some customers have experienced frustrations with the online ordering process, finding it difficult and unreliable, which led to disappointment and settling for less convenient options. Overall, the business is valued for its helpful employees and good products, though online services have room for improvement.
