Geek Squad is a reliable business that offers repair, installation, and support services for a variety of tech devices. With over 1,100 Best Buy stores, they provide services like computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. They work on most makes and models, regardless of where the device was bought, and can help customers get the most out of their technology. Customers praise the staff for their helpfulness and expertise. One reviewer shared how an agent quickly fixed an iPad issue in about 30 minutes, showing attentiveness and care. Another appreciated the professional installation of a tempered glass screen protector, which looked perfect and was free of voids or bubbles. Others have benefited from thorough assistance with data transfer, even when complications arose, noting that staff went above and beyond to find a solution. While some mention that service times can be slow, many highlight the thoroughness and excellent customer service provided by employees. A few reviews also note concerns about upselling tactics, such as attempts to sell expensive virus protection. Overall, Geek Squad is seen as a helpful and knowledgeable service provider for various tech needs.
Although not the fastest in person service, Geek Squad is very thorough and has excellent customer service. They upgraded my son’s hard drive and ram in no time at all. Ren was a knowledgeable and professional employee and I recommend them to everyone.
December 2023
Geek squad was good, but someone trying to ack like they were with Geek Squad, tried to spam me into buying $356 for virus protection
December 2022
Very helpful in transferring data between cell phones. Only took 10 minutes... Spectrum tried for an hour and couldn't get it done.
