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“I had to return some extra building materials. I checked on the web site & it said they closed at 4:00 p.m when, I got to my destination at 3:39 the hours on the door said they closed at 3:30. I walked between the buildings & found a worker who made a call & had the front open back up & help me out (Huge Thanks to that man.) I apologized for not getting there in time & made reference to the web site time, he said they have tried to get Google to change that & they haven't closed at 4:00 p.m. in like 5 years. Google please make the necessary changes for this company so customers don't get mad at them. Again thank you for opening back up for me & making it possible for me not to have to make a second trip.”
“Friendly business that I buy from often. Since the big box store associates run from customers, I like receiving individual attention and assistance with projects.”
“I can’t believe how friendly the staff was so far they made my plywood experience so much easier. I can’t see myself going anywhere else being just right down the street. I have to thank my big cousin for getting me hip!”
“***Update 06/17Ken and Pat, two of the men that run the organization, call me and resolved all of my issues.***Original PostI am sure that there are some people that have a good experience here, but I did not.The people that work at the counter and in the warehouse are very friendly and helpful.The people in management on the financial and credit side of the operation are incapable of looking at you as anything more than a number on a screen, specifically Steve Tester.One day I was on my way to pick up coil from them for a job and out of nowhere they told me that I had a months old invoice that supposedly was not paid and locked my account out.I have spent thousands of dollars at this place. I bought a brand new gutter machine from this place. And then one day they decide to treat me and speak to me like I’m a criminal because of an oversight on their end.My last conversation was with the branch manager of the Loveland operation Keith. Upon explaining the situation to Keith his response was that he didn’t think we were a good fit for each other, which I agreed with.At no point did anyone from Marsh accept responsibility for the issue. Their only response was locking out my account and demanding that I stop everything and tend the an issue caused by an oversight on their end.Again, the people that work the counter (DJ, Cowan, Brenda, and more) and in the warehouse (I cannot remember any names) were very helpful and provided great customer service, as well as the guys who deliver gutter.As long as they don’t pull an invoice out of a file from a month ago and claim you didn’t pay for it you may have a good experience here.”
“TRUCKERS DO NOT FOLLOW GPS. Turn onto Howard Lintzler from KY17. Go under the train bridge (clearance is OK). Take the first left past the train bridge onto Boron. Go to the stop sign, turn left onto 43rd. Go under another train bridge (again, clearance is OK) and Kelly Bros' driveway is on the right”
“Amazing store. A DIYer's dream! Tons of amazing doors, windows, furniture, tools, lumber, huge space filled with goodies. Very good prices on high quality items. All the employees are so nice and helpful. I had a heavy item delivered, they arrived on time and were professional and nice. I'll be back for my future projects!”
“Knowledgeable, Friendly & Efficient! The folks at this particular, Home Depot make my life easier by helping me to do my job better, which results in my customers being happier.”
“Sean, at the front counter, was knowledgeable, friendly, and efficient. I was able to get in, place and pay for the materials needed, and leave in time to make it to work Friday morning. Parking is easy and it's right off I-75.”
“Umload 7-3. They're on the corner of spring Grove and Monmouth rd. You can only enter heading west on Monmouth rd, so take the prior street to come around from the back. Could probably park on the street over night, but aside from that theres zero parking. Small lot, nice people!”
“Kinda a specific place for products. If you can't find those special deck screws,drivers or decking
look up H.P.Lumber. Customer Service was pleasant.”
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“I recently found this building material lumber yard near my house. Dave and the other folks were professional and friendly. They helped me plan my home project and even provided custom wood word for the project. I will definitely recommend them and go back for more of my home improvement needs.”