Victra, a Verizon Authorized Retailer in Crescent Springs, KY, is known for its friendly and helpful staff dedicated to providing a positive customer experience. Customers appreciate the knowledgeable store consultants and managers who assist with a wide range of wireless devices, including phones, tablets, and wearable technology, as well as accessories and device protection. Many reviews highlight how staff members like Erin, Steve, and Jake go out of their way to explain features in simple terms, making technology easy to understand for all customers. Service is quick and efficient, even during busy times, with staff taking the time to set up new devices, transfer data, and replace faulty components, such as SIM cards with eSIMs. Customers often mention the positive attitude and patience of the staff, especially when handling questions or issues. Overall, the store’s staff are praised for their helpfulness, patience, and ability to resolve problems promptly, leaving customers satisfied and confident with their devices. Victra aims to connect technology to life in a trustworthy, fun, and profitable way, making it a reliable choice for wireless needs in the Crescent Springs community.
People were helpful, but they did not always give me accurate information. For example, they gave me the wrong phone case and put it on for me. I was not able to use the volume button because they were pressed inside of the case. When I took it back, a different employee told me that it was the wrong case.
March 2025
Visited Verizon in crescent springs today. I am 83. Erin helped me with my new cell phone. She explained to me in a way that was easy for me to understand. FANTASTIC!!!!!
May 2024
Sales tech was very professional and very helpful. She made upgrading very easy.
