“I had an excellent experience at the Verizon store in Crescent Springs, KY! From the moment I walked in, I was greeted with a smile and received outstanding customer service.
Taylor, the manager, was extremely knowledgeable, professional, patient, and helpful. He made the entire process easy and took the time to answer all my questions. Xavier also assisted me and provided excellent service. Both were friendly, knowledgeable, and genuinely made me feel like a valued customer.
I highly recommend this Verizon store, especially Taylor and Xavier, to anyone looking for a new plan, upgrading a phone, or needing assistance with Verizon services. They are a great team, and their customer service was excellent from start to finish!”
“Extremely knowledgeable and a quick turnaround! Awesome customer service. Made sure I was taken care of and happy with my PS5 HDMI repair. Would definitely send anyone here and would recommend this place to anyone! Thank you!”
“I came here because I dropped my phone into a body of water. It’s here and the only took 15 minutes. I really like the service and I’ll definitely come back.”
“i came here because my ex bf stole my phone, long story short Bret helped me come up with a solution and it was taken care of within 10 minutes or less. he is amazing and very good with the customers, 11/10. give bro a raise fr”
“My wife and I had a fantastic experience upgrading our two iPhones. We were fortunate to have Justin as our service representative. He was truly exceptional. His knowledge about all the different models and features was extensive. Justin patiently walked us through our options, clearly explaining the pros and cons of each choice. No question was too trivial, and he answered each one with clarity and enthusiasm, making the process much easier. Justin’s friendly demeanor made the whole experience pleasant. We never felt rushed, and he took the time to ensure that we were comfortable with our choices before finalizing everything. It’s rare to find someone so dedicated to providing exceptional customer service. Thank you, Justin, for your outstanding support.”
“I am not good with newer tech. Jackson & Jared were Extremely helpful in setting up my new phone, and my Military discount. Very Professional, Knowledgeable and Courteous staff members. Thank You So Much.”
“Stafa is a true customer service superstar. He went above and beyond to resolve every issue I had with professionalism, patience, and genuine care. His dedication turned what could have been a frustrating experience into an outstanding one. Thank you, Stafa, for everything you do to make Verizon customers feel valued and appreciated. Verizon is fortunate to have someone like you on its team. Blessings!”
“What a pleasure these guys are to deal with! I try to solve my own problems, but when I fail and have to have help, this is the only store I’ll go to. They never make me feel bad for asking for help, no matter the problem. They’re always upbeat and friendly while they help me out. Michael even stayed late to finish up helping me make the transfer on my new phone. Kudos to the management here for hiring such a great team!”
“Kristof was excellent in getting us new phones and transferred from AT&T. He was knowledgeable and very diligent in getting information from them to get us up and running. Highly recommend.”
“Sabrina was really nice and helpful she was patient and kind and was very funny and I look forward to doing business again with her definitely a good asset to the company 😀”
“Stopped in today in capacity of a rideshare driver just trying to help an elderly rider that got a new phone from somewhere but didnt know she needed a new charging block. Got incredible Good Samaritan help from a AT&T member today for this rider. Together we really made a positive impact on her day/week. It was a small simple gesture to most but monumental for her. Thank you for your help today Sir! You know who you are... plus in my excitement to help I didnt catch your name! But thank you for your kindness! Highly recommend this location for your cellular needs! They also have atleast 1 great human! And I'm sure they have others.”
“I love miss Elise , she gets things right , also she is adiment to get things fixed .I have been doing business with this store for about 7 1/2 years .I don't think I will ever leave her store.
Thanks for everything you have done for me and my family.
Ron Coldiron”
11AM - 5PM
8460 US-42 K, Florence
Mobile Phones
“Hey Guys!!
To all concerned if you need a phone.
Need any assistance/ advice go to Boost Mobile.Jock will be there..And absolutely the nicest and knowledgeable Manager you will ever come in contact with.
I had my new phone i bought at a different place. That they could not correct. Jock fixed it and got me back on my pages i thought was lost forever… Get your new phone and any phone service with him.”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Paige is absolutely AMAZING at her job and she is very knowledgeable about phones, she’s helped me countless times now, I haven’t dealt with a more pleasant person in technology.”
“Jack was wonderful. He helped me get a replacement phone and even sat on Customer service with me for an hour to fully resolve our issues. I highly recommend Jack for anyone who is looking to get great customer care and great deals on phones.”
“We went to the Att store on Wilson Road in Highland Heights Ky. We couldn’t have been more pleased with this store. We waited on immediately. The employees were very knowledgeable, very friendly and very helpful. We’re looking forward to working with them in the future. Thank you!!!”
“Heather was very helpful with helping me clear out the mess on my Motorola phone.
Greatly appreciate reps that take time to help customers to understand a few things.
Thanks again”
“John did a great job of helping us pick out phones that will meet all of our needs and fits our style. He also made great suggestions on additional products and services without being pushy. He helped me understand the charges and benefits of switching. Two thumbs up for John for making an experience that can be pretty boring fun and enjoyable!”
“Carla was amazing stayed to make sure my son’s phone was fully activated and working properly!! We came in last minute and she was so bubbly and fun!!! She didn’t waste no time and was very professional!!! Will be back to add the other phone and iPad to account thx Carla we need move amazing people like you in the world”
11AM - 6PM
8741 US-42, Florence
Mobile Phones
“I recently received a phone replacement. After activating the new phone, I wasn't able to access two important applications. I visited the Union, KY Verizon store and had the great fortune of asking Ed if he could help. It was complicated, but Ed was persistent and stuck with solving the issues. Ed, you're a genius and I can't thank you enough!”
“When coming into this booth store, all my boost. Customer service needs are always met and met with a wonderful smile from an employee. Mr. David, who always is available to show me all the different things that are available here with Boost Mobile. It's been about 2 years now and each time it's the same service, very happy with boost.”
“Heather is very knowledgeable of any devices that are new. Was a smooth transaction to upgrade my phone and transfer all my information from my older device. She is patient and willing to answer any silly questions I had. Thanks again!”
“The service is more than great! I've been there today and Zak got me together. They help you out with everything u need. I just bought a phone and a watch from them and the prices are more than perfect. Thanks to my boy Zak. I highly recommend you to give it a try!”
“I came here with a problem with my phone, and he resolved it for me. I currently use T-Mobile, but I’m thinking of switching to Boost Mobile because I like the customer
service here.”
11AM - 5PM
5132 Delhi Rd Ste A, Cincinnati
Mobile Phones
“I was in this store looking to maybe trade up my phone and what my options were going to be. Dude in the store was super helpful. Great conversation while he helped me decide. Not sure of his name but it was today 3/20/26”
“My wife and I were helped by Logan. He was super helpful, knowledgeable and sincere while assisting us with our upgrades. I recommend Logan for your next visit.”
“Went to t mobile to get phone checked out. The worker here was super sweet and great. She informed me of some deals on lowering my bill. If you come on down ask for Juanita”
“Muhammad was great to work with, very knowledgeable of phones and plans. He was polite, curious, tentative and no pressure. I walked in and in 10-15 minutes I walked with my phone. I recommend Unlimited to anyone looking for straight forward, hassle free experience.”