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“Stafa is a true customer service superstar. He went above and beyond to resolve every issue I had with professionalism, patience, and genuine care. His dedication turned what could have been a frustrating experience into an outstanding one. Thank you, Stafa, for everything you do to make Verizon customers feel valued and appreciated. Verizon is fortunate to have someone like you on its team. Blessings!”
“Kristof was excellent in getting us new phones and transferred from AT&T. He was knowledgeable and very diligent in getting information from them to get us up and running. Highly recommend.”
“Sabrina was really nice and helpful she was patient and kind and was very funny and I look forward to doing business again with her definitely a good asset to the company 😀”
“What a pleasure these guys are to deal with! I try to solve my own problems, but when I fail and have to have help, this is the only store I’ll go to. They never make me feel bad for asking for help, no matter the problem. They’re always upbeat and friendly while they help me out. Michael even stayed late to finish up helping me make the transfer on my new phone. Kudos to the management here for hiring such a great team!”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Stopped in today in capacity of a rideshare driver just trying to help an elderly rider that got a new phone from somewhere but didnt know she needed a new charging block. Got incredible Good Samaritan help from a AT&T member today for this rider. Together we really made a positive impact on her day/week. It was a small simple gesture to most but monumental for her. Thank you for your help today Sir! You know who you are... plus in my excitement to help I didnt catch your name! But thank you for your kindness! Highly recommend this location for your cellular needs! They also have atleast 1 great human! And I'm sure they have others.”
“Hey Guys!!
To all concerned if you need a phone.
Need any assistance/ advice go to Boost Mobile.Jock will be there..And absolutely the nicest and knowledgeable Manager you will ever come in contact with.
I had my new phone i bought at a different place. That they could not correct. Jock fixed it and got me back on my pages i thought was lost forever… Get your new phone and any phone service with him.”
“Jack was wonderful. He helped me get a replacement phone and even sat on Customer service with me for an hour to fully resolve our issues. I highly recommend Jack for anyone who is looking to get great customer care and great deals on phones.”
“Heather was very helpful with helping me clear out the mess on my Motorola phone.
Greatly appreciate reps that take time to help customers to understand a few things.
Thanks again”
“We went to the Att store on Wilson Road in Highland Heights Ky. We couldn’t have been more pleased with this store. We waited on immediately. The employees were very knowledgeable, very friendly and very helpful. We’re looking forward to working with them in the future. Thank you!!!”
“Carla was amazing stayed to make sure my son’s phone was fully activated and working properly!! We came in last minute and she was so bubbly and fun!!! She didn’t waste no time and was very professional!!! Will be back to add the other phone and iPad to account thx Carla we need move amazing people like you in the world”
“The service is more than great! I've been there today and Zak got me together. They help you out with everything u need. I just bought a phone and a watch from them and the prices are more than perfect. Thanks to my boy Zak. I highly recommend you to give it a try!”
“Heather is very knowledgeable of any devices that are new. Was a smooth transaction to upgrade my phone and transfer all my information from my older device. She is patient and willing to answer any silly questions I had. Thanks again!”
“I was in this store looking to maybe trade up my phone and what my options were going to be. Dude in the store was super helpful. Great conversation while he helped me decide. Not sure of his name but it was today 3/20/26”
“I came here with a problem with my phone, and he resolved it for me. I currently use T-Mobile, but I’m thinking of switching to Boost Mobile because I like the customer
service here.”
“John did a great job of helping us pick out phones that will meet all of our needs and fits our style. He also made great suggestions on additional products and services without being pushy. He helped me understand the charges and benefits of switching. Two thumbs up for John for making an experience that can be pretty boring fun and enjoyable!”
“I recently received a phone replacement. After activating the new phone, I wasn't able to access two important applications. I visited the Union, KY Verizon store and had the great fortune of asking Ed if he could help. It was complicated, but Ed was persistent and stuck with solving the issues. Ed, you're a genius and I can't thank you enough!”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Jennifer was absolutely incredible!! Had so much patience with me, I have no clue what I'm doing. She deserves to get some recognition! Amazing customer service!!!”
“I came in with a Boost phone that Boost couldn't/wouldn't put on my account. After at least an hour on the phone with Boost with no results, I brought it here, had it put on my account in ten minutes for $26.”
“The Excellent Customer Service from Mrs. Jessica, was OUTSTANDING, to say the LEAST!
Everyone's C/S should be as SUCH!
Thanks so much BOOOOOOOST!”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“My wife and I were helped by Logan. He was super helpful, knowledgeable and sincere while assisting us with our upgrades. I recommend Logan for your next visit.”
“Stellar... I've been with Cricket for 16 years for a reason. The guy got my new phone and loaded me up.. while dealing with cash walk-in customers at the same time, ..as well as phone calls. Like a One Man Ring leader..And on a Friday afternoon”
“It was great working with Stephen! He went above and beyond to make sure all issues were resolved despite store closing hours. That’s truly someone dedicated to customer satisfaction! Highly recommend.”
“Under new management since my last visit and what a breath of fresh air. The support was spectacular! All employees were kind, helpful, and friendly. Great experience.”
“My screen on my Pixel 9A was cracked. They quoted me about 2 hours. It took more like 3 and 1/2 but they were busy when I went back to pick up so it got lost in the shuffle. The work was fine but I wasn't warned that my fingerprint/biometrics would no longer work. I have to get into a Google program to re pair. All in all a good experience.”
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“I had an excellent experience at the Verizon store in Crescent Springs, KY! From the moment I walked in, I was greeted with a smile and received outstanding customer service.
Taylor, the manager, was extremely knowledgeable, professional, patient, and helpful. He made the entire process easy and took the time to answer all my questions. Xavier also assisted me and provided excellent service. Both were friendly, knowledgeable, and genuinely made me feel like a valued customer.
I highly recommend this Verizon store, especially Taylor and Xavier, to anyone looking for a new plan, upgrading a phone, or needing assistance with Verizon services. They are a great team, and their customer service was excellent from start to finish!”