“The process to get the unit was quick and relatively. John was very nice and personable. No issues on the customer service aspect of my experience!
A word of caution though, the prices or sales on the units vary by day (at least they did for me), and luckily I was able to get my unit for $62 for 4 months, if paid upfront. Not bad! But then came the extra fees... They charge you a monthly insurance fee (based off of value of items stored), which bumped me up to around $80 a month, plus I had to purchase a lock, plus taxes and an admin fee. Costed a little over $400 for 4 months, which was not what I was expecting. I understand the need for some of these fees, but some things seem a little expensive. My renter's insurance covers everything for a lot less. They also said that I should expect it to jump to the full market price in February, which is around $150, plus the insurance & taxes. Hopefully they'll offer a discount when I renew, because that is NOT possible for me at this point, and will have to find another option.
Otherwise, the value of the promotion is decent, so we'll see how well they keep things up after February.”
“I found them to be friendly and professional all the way I was storing there I know over two years and not a mouse not a bug anywhere in my things when I went to empty my storage unit!!! Definitely a A+”
“Other than confusion of the person responsible for the unit, All went well.
Staff was kind and courteous! Quick to respond online. I would definitely rent from this establishment again.”
“Edit: just received a phone call from Amber, as this review reflects on her. She has received about 400 phone calls regarding this issue. So, apparently this is a systemic issue and many people are being notified that they are late on payments. However we are not late and everything is good. I'm not sure whether she is responding due to my vm or this review.
Rates keep going up. Today I received notice that I am late on payment. I am auto enrolled to have the payment taken. I have the record of said payment being made and no further amount is due.”
“I walked into this self-storage place expecting dusty boxes and creepy noises, but instead found a sparkling fortress of organization, security, and friendly staff who actually smiled (which is rarer than a unicorn at BP).
The units are so clean I considered moving in permanently. The locks? Stronger than BP’s willpower to keep their pumps working without throwing tantrums every five minutes.
Speaking of BP, their gas pumps have the personality of a soggy sponge and the reliability of a chocolate teapot. Last time I filled up there, the pump acted like it was possessed and almost summoned a demon. Meanwhile, this storage place keeps my stuff safer than Fort Knox.
If you want your junk guarded by actual heroes instead of cursed gas machines, this is the place to go. BP’s pumps probably wouldn’t even hold a sandwich, let alone my priceless collection of vintage spoons.
10/10 would store my life here and never look back.”
“Guy on shipping/receiving is rock star, broker messed things up on Sunday, and Guy at shipping helped sorted things out faster then anyone else. Thanks a lot , you make my Sunday”
“Although I didn't need to use them, my conversation over the phone and via text were excellent! Very professional, kind, and courteous. Should I ever need a tow in that area, I will call them first. I recommend them!”