Kinetic Fiber Internet - Elizabethtown, KY

Internet Service Providers
Hours: Kinetic by Windstream Retail Store provides internet service with experiences that vary greatly among customers. Many report positive interactions with installation and service technicians, describing them as polite, friendly, professional, quick, and dedicated. They appreciate that technicians take the time to ensure everything is working properly, do not leave until the job is done, and provide an all-in-one equipment solution without the overload of wires. However, significant frustrations are reported regarding customer service and billing. Some customers describe rude and unprofessional customer service representatives. A major issue is unpredictable and sharp bill increases, with prices sometimes jumping multiple times in a year, leading customers to feel the charges are insane and to switch to a competitor. Other complaints involve lengthy delays, such as waiting years for service upgrades or for the company to address simple requests like moving wires, though these issues are sometimes resolved professionally later. The business has announced a new Community Connection Center with local appointments and dedicated personnel to provide support and troubleshoot issues.

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1. Elizabethtown, Kentucky