-
November 2023
The Budget car rental at the CVG airport should be avoided like the plague! They charged us $250 a couple weeks after our vacation for "animal hair" in the car... problem is, there was no animal in the car and we are all allergic to pet hair. This is FRAUD!!!
-
November 2023
I explicitly told the agent that I wanted a full tank of gas and I could return it empty. They did not put that on my rental and charging $9.99 per gallon to fill it up. When I call customer service it was basically too bad. So sad, but on a positive note, the customer service representative was very polite.
-
November 2023
3rd time renting, and they have put the extra fuel fee despite waiving it at the start... this is a very bad business practice.The service was good, and they were able to resolve the issue, saving me time calling customer service to remove the extra unnecessary fee/cost.