FedEx Office Print & Ship Center in Florence, KY is a one-stop shop for printing and shipping needs. The staff is consistently described as friendly, helpful, understanding, and accommodating. Customers highlight specific instances where employees provided excellent service, such as patiently helping with faxing, expertly packing fragile or oversized items to ensure safe arrival, and assisting with carrying boxes. Many note the entire team makes experiences pleasant and exceeds expectations. The location offers a wide range of services including FedEx shipping, copying, digital printing, signs, direct mail, and passport photos. While a customer mentioned the cost for a specific service was considered outrageous, the service itself was handled professionally without issues. Some feedback notes the store has occasionally closed early, which was attributed to staffing. Overall, the business is highly recommended for its reliable customer service and expertise.
The manager, Amy, was very helpful with processing an international shipment for me and ensuring my documentation was in order. Her assistance was very quick and very well done, and my customer also appreciates the speed of service. Thank you!
February 2026
The assistant manager I worked with was professional, quick, but also very friendly. I even messed up what I asked for and they were very accommodating to my mistake. It was very appreciated after a rough day of errands elsewhere!
November 2025
EXCELLENT CUSTOMER SERVICE! Thank you Caleb, you were very helpful! This world needs more people like you. I will use this location from now on based on the very friendly and knowledgeable customer service employee! Get this guy a raise now!
