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“Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.”
“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
“Took back outdoor solar light, didn't get enough sun. Got one with 15' corded solar panel + tactical flashlight, spent $10 after xchange. No problems, HF is a great place”
“Recently, we ordered a Big Green Egg online for delivery to Ace Hardware in Florence. There were issues with the order/delivery process, so I reached out to the store to let them know about the problems. When Dawn, the GM, learned about the situation she took IMMEDIATE action, resolved the issues BEYOND our satisfaction, and treated us like we were Ace's MOST important customers. Ace just delivered the BGE and set it up for us (the truck left 10 minutes ago). The young man who delivered and assembled the BGE, Mason, was fantastic, like seriously the nicest guy you can imagine. I'm very grateful for everyone's assistance at ACE in Florence. I could not be happier about this whole buying experience.”
“I’ve shopped here for 20+ years. More often than not, I’ve found what I needed. I’m only a little concerned about the freshness of the horsefeed lately. The brand I usually use is frequently out of date. I wish they would put all the older horsefeed on sale, get in fresh feed, and then rotate it better. Other than that, the staff is friendly and helpful, the store is clean and well stocked (considering the supply shortages they’ve had to deal with). I still give the store 5 stars regardless of the horsefeed frustrations I have. And make sure you are in the neighbors club. It’s worth it! I’m always racking up $5 rewards !”
7:30AM - 4:30PM
7472 Industrial Rd, Florence
Hardware Stores
“Call on a Saturday, had the part but could not sell over the counter to non-contractors. Passed on information to a qualified A/C person that would help me out. Very nice folks to talk to. Thank you James!”
“If I can give a 100 ⭐️ I would. I just want to thank you for the wonderful customer service! Todd is very understanding, friendly, and patient! Without Todd’s help i don’t know where we would have been with our dishwasher fiasco! Long story short he saved us the difficulty! 100% recommend getting the warranty and installation! Lowes workers are very professional and helpful! Also thank you to the sweet lady (I forgot her name) in the appliance section! She was so helpful and sweet as we chose our new dishwasher and saved us a headache! Any questions we had we were answered shortly and in a timely manner.”
“Joe behind the service desk gets stuff done. He is one of the nicest people I've ever met and when I threw a problem at him he solved it immediately.
I cant praise him enough. His patience and tact is the 5 star review. Home depot is a 3.
If there are multiple joes, this was on Halloween 10/31/24 around 3pm. He helped with with a chainsaw after a hour on the phone with customer care who ultimately told me to call the store.
Joe got shit done in 5 minutes.”
6AM - 9PM
5000 Apex Ln, Florence
Hardware Stores
“Victor in the paint department was extremely helpful and very knowledgeable. If he didn’t know the answer, he found me the answer right away and helped me with all my painting needs.”
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“There's always nice and knowledgeable people working here ready to help you out. Ace hardware has never done me wrong, but Florence Hardware has more of everything, higher quality products, and certain things that nobody else has.”