Once Upon A Child is a store for children's clothes, toys, and baby items where customers often find friendly and helpful customer service. The staff consistently go out of their way to assist, making people feel welcome and even helping carry items to a customer's car. Many appreciate the amazing service, describing the staff as some of the kindest and most compassionate people, with acts of profound kindness that extend beyond typical service.
The store offers a fair offer for items brought in for sale, with a process that never takes longer than a day or so. Shoppers note you never know what clothes, toys, or baby things you will find, and many have bought numerous items.
However, some recent feedback points to concerns. There has been disappointment with a lack of toy selection, with shelves described as quite bare. Additionally, rising prices are a common criticism, with some feeling items cost nearly as much as brand new, making it harder to justify shopping secondhand. Specific complaints include prices deemed too high for used items like a faded shirt. Despite these issues with inventory and pricing, many customers still love the store and hope to see improvements.
It never fails Just very rude impatient women working. Today it was the dark brunette with glasses
July 2026
I love this store with 4 kids it has wide variety of brands and styles that is slightly used for great price
October 2025
Love this store! Even when I call and have questions the customer service is amazing! Spoke with Destiny, she was probably the nicest person I've ever talked to!