Spectrum Store
Cell Phone Stores,
Internet Service ProvidersHours:
7683 A Mall Rd, Florence KY 41042 Hours
About Spectrum Store
The Spectrum Store on Mall Road provides services for Internet, Mobile, and Cable TV, including shopping for new products, upgrading services, and handling equipment. Customers frequently note that the store can be very busy, leading to very long wait times, especially on Saturdays, with waits sometimes nearing an hour or more. To avoid this, making an online appointment in advance is highly recommended, as it results in a faster visit with everything done in just a little bit of time. Despite the waits, the staff receives consistent praise. Employees are described as very helpful, friendly, and knowledgeable, knowing their stuff and resolving issues pretty quickly. Specific mentions highlight that they provide good service and good phones. The atmosphere is positively influenced by staff who are upbeat, happy, and a joy to talk to, making visits great. While the store can be busy and sometimes seem short staffed, the quality of customer service skills is very good.
Most Recent Reviews
June 2022
Was in on sat. Taylor was so helpful. She went way out of her way to help me,110% I could not have set my phone up without her. THANKYOU TAYLOR!
December 2025
Had an appointment at noon to switch phone carriers and Nicki made the process seamless. We were in and out in under an hour
November 2025
Very long wait. Part of that issue is probably that it was Saturday when we were there. People were very helpful, friendly, and got our issue resolved pretty quickly. Our wait was nearly an hour from the time we arrived until we were at the counter, and we arrived just after opening. I would guess it may be better on weekdays?
More Comments(222)
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