“Took broken stressed phone in for repair, gentleman completely fixed with same day service in 20 minutes what I was terrified that happy info I was scared to loose. He made certain of no loss and total transformation resolved. If needed will use again and no other service. A hero for fixing my life line!”
“Hey Guys!!
To all concerned if you need a phone.
Need any assistance/ advice go to Boost Mobile.Jock will be there..And absolutely the nicest and knowledgeable Manager you will ever come in contact with.
I had my new phone i bought at a different place. That they could not correct. Jock fixed it and got me back on my pages i thought was lost forever… Get your new phone and any phone service with him.”
9AM - 9PM
8741 US-42, Florence
Mobile Phones
“I recently received a phone replacement. After activating the new phone, I wasn't able to access two important applications. I visited the Union, KY Verizon store and had the great fortune of asking Ed if he could help. It was complicated, but Ed was persistent and stuck with solving the issues. Ed, you're a genius and I can't thank you enough!”
“I wanted to take time to praise John at this store . I wont go into detail but was having problems with a return and had been getting the run around for 4 months . John was very patient and got everything taken care of. He needs a raise ?”
“Came to this store to set up my Facebook I was having a hard time setting it up talked with Rachel she is so nice she had me up and running in minutes very very nice if you have a
problem with your phone go see here she will help you too thank you rachel”
“Marwan was awesome. Someone hijacked my second line and he was able to resolve it quickly. I been a Boost customer for a couple of years and the reason why I stay is because of people like Marwan. I tried several times to resolve the issue using the let's chat feature and had no luck. Came into the store and Marwan had it resolved in 15 minutes. Thanks again for fixing my phone”
“I’ve been to many Metro locations this location store is by far the best. Never not once have myself or family nor friends have had any problems. The customer Service and staff is amazing. If I could give 100 stars I would. Everyone in store is kind friendly and very helpful to customers. I’m proud to say my family and friends are Metro customers. The store always smells good and clean.”
“Yulitza has been fantastic both times I’ve come in for help with my new phone and is very knowledgeable and sweet. She knows exactly what she’s talking about and has had me in and out in under 5 minutes with problems I couldn’t solve taken care of. Incredible work.”
10AM - 8PM
8219 US-42, Florence
Mobile Phones
“Farrah was a great person while I was in need of major help. My phone was stolen and she helped me to not only purchase a new phone but she helped me get my contacts and pictures on this new phone.”
“Knowledgeable and helpful staff but just once I'd like to come here and not have to wait 30 minutes. Always a long wait. I usually go to Best Buy for my phones but their service has gone downhill. This is the best place to get your phones and service around.”
10AM - 8PM
7717 Mall Rd, Florence
Mobile Phones
“I want to commend them on the top notch service we received from this place today. We ran into a couple of hurdles due to clerical errors and was tied up for more time than any had hoped fore. All I can say is Brandon pulled through and got it done for us. Yall need to give thos man a raise. I also want to thank the lady that broke out the crayons coloring pages for our grandkids to keep them busy. Top-notch service. Highly recommend.”
10AM - 8PM
7533 Mall Rd, Florence
Mobile Phones
“Me and my Family walked in to switch our services from one carrier to theirs. On my behalf this turned out to be an aggravating and stressful situation between my old carrier and an irritable baby. JP the senior manager and Jason who was a regular sales agent went out of their way to help with both the Carrier and entertaining the Baby which was greatly appreciated. JP and Jason Customer Service was above and beyond their job description. I would like to give their credit where it is due. Thank you guys for a wonderful experience.”
“I bought a new phone. There was an unusual issue . Michael called Spectrum troubleshooter preventing set up of the phone. He went above and beyond to resolve the issue.”
“Extremely knowledgeable and a quick turnaround! Awesome customer service. Made sure I was taken care of and happy with my PS5 HDMI repair. Would definitely send anyone here and would recommend this place to anyone! Thank you!”