“Love this place! I always find what I need and the staff are always super helpful and friendly. In a time when customer service is non existent at most places Small’s knows how important it is!”
“Quick response from after hours team. Made a house service call. Were able to get the lawn mower running appropriately again in the front yard. Thanks for the knowledge and expertise!”
“Easily the best local hardware store you could want. Might not have everything a big chain does, but I've yet to go in and find out they didn't have what I needed. The workers are extremely helpful as well”
“Always a pleasure dealing with the staff here at Winnelson plumbing. This is my go to source for hard to find plumbing supplies. The staff are always happy to provide solutions for both simple to complex projects. You just don’t get that kind of help from the big box stores. I highly recommend Winnelson for your plumbing supply needs.”
“There's always nice and knowledgeable people working here ready to help you out. Ace hardware has never done me wrong, but Florence Hardware has more of everything, higher quality products, and certain things that nobody else has.”
“They were very curious and helpful to me and I have never had a problem there and if they don't have what you need they are not afraid to let you know what place might. Thanks Merrilees Hardware.”
“Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.”
“I love this store, they have everything I need. They are knowledgeable, and quick to fulfill any problem. My go to store for any home DIY from small jobs to large.”
“Took back outdoor solar light, didn't get enough sun. Got one with 15' corded solar panel + tactical flashlight, spent $10 after xchange. No problems, HF is a great place”
“Brought in chair that needs screws. Had no idea what screws were needed. An older gentleman waited on me found the right hardware immediately and the price was very affordable”
“Although McCabe's prices are just a little bit higher then big chains it's a great place to grab what you need close by if you live in Delhi. The people are very friendly there as well.Update: After years of going to McCabe's, I've noticed their prices have come down and their selection has gone up. It is a great place to get most of your needs from lumber to everyday cleaning products at a good price with helpful and friendly staff to guide you along the way. Glad Delhi has you McCabe's!”
“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
“My husband and my brother in law went to buy a piece of glass to fix my sisters window. We are amateurs and measured the window wrong lol. They had to go back three times before we finally got it right haha but the lady who helped was soooo nice and understanding!!! My husband explained to her that the glass was to fix and a window and he has never done it before, and she told him how to do it!! She made sure he got everything he needed, and he fixed it perfect!!! I just want to say thank you Meyer hardware!! And thank you soooo much nice lady!! Please give her a bonus or something because she is amazing and will keep customers coming back ❤You definitely have a new customer for life!!”
7:30AM - 4:30PM
3625 O Hara Rd, Erlanger
Hardware Stores
“Good knowledgeable staff at this site. They can usually help find most parts for HVAC systems. They are also competitively priced on the parts I've bought from them.”
7:30AM - 4:30PM
7472 Industrial Rd, Florence
Hardware Stores
“Call on a Saturday, had the part but could not sell over the counter to non-contractors. Passed on information to a qualified A/C person that would help me out. Very nice folks to talk to. Thank you James!”
“Don’t know why reviews are so low, called for information man on the phone was very helpful and friendly. Renting process is a bit extra but they just ask for information to make sure they get their stuff back. Absolutely would use again.”
“Amazing crew ! Always so helpful , hardworking when i come in I came in the tonight and morgan , noah, aelysia,Paige and aiden has been great and showed amazing customer service ! Ill definitely be comming back !”
“Went in to pick up some items for a project, was pleased with my purchase, product was great, and came a good price, compared to other places I looked for similar items, plus I got a free bucket, you can always use a bucket.”
“I just returned to the store after shopping because I left my cell phone in my cart which also had 2 credit cards on it. I was sure someone would have taken it, especially at Christmas time and was panicked. An employee, Lucas, found it in the cart in the lot and was kind enough to turn it in! Thanks again, Lucas!!!”
“I was greeted promptly and friendly. The associate was knowledgeable and lead me straight to the parts I inquired about. The sales price was well below what I was expecting. Great place.”
“My builder used Signature Hardware faucets in my house. I love the quality and looks of the faucets. They also stand behind their warranty. Customer service representative Carol F. deserves a raise! She represents the company in such a professional manner and ensures a terrific customer experience. I will request Signature Hardware faucets in any house that I have built in the future.”
“Staff are always friendly, and willing to help. Good eye contact. I saw no workers on their phones. Walked around the store for about an half hour. Had 3-4 people ask me if I needed help... Nice!!! Well done!!!”
“My friend were looking for wood crates for a crafting project. We ask three different employees if they had them and everyone said no except for Brendan. Brendan not only located the wood crates but also grabbed a ladder and checked in the storage for another one when we asked if they had anymore. And then even after all of that he was extremely friendly. Brendan is the most helpful and exemplary employee at this location.”
“I've always had good experiences at this Lowe's. I have confidence that I'll receive good customer service and treated well. I've bought appliances, paint, wood, tools, gardening products, and I've never had an issue come up or been ignored. I'd recommend this Lowe's ?”
“I had to go here 4 times in 3 days. Each time the customer service was actually OUTSTANDING, like people literally going out of their way to help me. This is with the exception of one instance. In attempting to return something the man working the return desk was condescending, snarky and rude.”
6AM - 10PM
5000 Apex Ln, Florence
Hardware Stores
“Victor in the paint department was extremely helpful and very knowledgeable. If he didn’t know the answer, he found me the answer right away and helped me with all my painting needs.”
“Stopped in this past weekend after a sump pump failure. I worked with John who helped me immensely and saved me a considerable amount time and money. He really went the extra mile and helped turn an overwhelming project into a piece of cake.
I will definitely recommend and will be stopping in again!!”