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“Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.”
“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
“Took back outdoor solar light, didn't get enough sun. Got one with 15' corded solar panel + tactical flashlight, spent $10 after xchange. No problems, HF is a great place”
“Brought in chair that needs screws. Had no idea what screws were needed. An older gentleman waited on me found the right hardware immediately and the price was very affordable”
7:30AM - 4:30PM
7472 Industrial Rd, Florence
Hardware Stores
“Call on a Saturday, had the part but could not sell over the counter to non-contractors. Passed on information to a qualified A/C person that would help me out. Very nice folks to talk to. Thank you James!”
“Amazing crew ! Always so helpful , hardworking when i come in I came in the tonight and morgan , noah, aelysia,Paige and aiden has been great and showed amazing customer service ! Ill definitely be comming back !”
“I've always had good experiences at this Lowe's. I have confidence that I'll receive good customer service and treated well. I've bought appliances, paint, wood, tools, gardening products, and I've never had an issue come up or been ignored. I'd recommend this Lowe's ?”
“I had to go here 4 times in 3 days. Each time the customer service was actually OUTSTANDING, like people literally going out of their way to help me. This is with the exception of one instance. In attempting to return something the man working the return desk was condescending, snarky and rude.”
6AM - 10PM
5000 Apex Ln, Florence
Hardware Stores
“Victor in the paint department was extremely helpful and very knowledgeable. If he didn’t know the answer, he found me the answer right away and helped me with all my painting needs.”
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“There's always nice and knowledgeable people working here ready to help you out. Ace hardware has never done me wrong, but Florence Hardware has more of everything, higher quality products, and certain things that nobody else has.”