7816 Connector Drive, Florence KY 41042
“Took back outdoor solar light, didn't get enough sun. Got one with 15' corded solar panel + tactical flashlight, spent $10 after xchange. No problems, HF is a great place”
8515 US-42, Florence KY 41042
“Brought in chair that needs screws. Had no idea what screws were needed. An older gentleman waited on me found the right hardware immediately and the price was very affordable”
5895 Centennial Circle, Florence KY 41042
“The man cashier was friendly and very helpful. I cant say that about the woman I asked for help, she was really unavailable to help. Her idea of helping was just point down the aisle.”
8301 Dixie Hwy, Florence KY 41042
“Was so glad that I drove from Lexington, KY to Florence to work with Jennifer Griggs!! Excellent service, she made time to work with me even though I didn't have an appointment. We remodeled 3 Full Bathrooms and she was wonderful every step of the way! Even had to return a soaker tub I wasn't happy with the size. She quickly helped me find a replacement - Ended up with the Naomi by Barclay! It is FABULOUS!!! Holds heat for over 30 minutes and is wonderful!!!! If you are looking for a soaker tub I would consider looking at this one!! I am very picky about my soaker tub!!!! Will work with Jennifer again on our next project.”
7472 Industrial Rd, Florence KY 41042
“Call on a Saturday, had the part but could not sell over the counter to non-contractors. Passed on information to a qualified A/C person that would help me out. Very nice folks to talk to. Thank you James!”
5000 Apex Lane, Florence KY 41042
“Great store, lumber yard. I have found it much more convenient if buying something located in the outdoor lumber yard to purchase online so you can drive straight into the lumber yard, load up, and right back out.”
99 Spiral Blvd, Florence KY 41042
“It is always fun to go to Home Depot. You will get what you came for and find something you didn't know you needed! This evening I went looking for the Christmas Tree storage bins they had online. The store is always clean and well organized. Parking is plentiful but be sure to park between the entrance and exit. The staff is always friendly, knowledgeable and helpful. When I couldn't find the storage containers I was looking for, I asked the young man on the orange vest. He looked it up and told the containers were on a pallet and asked if I minded waiting while he found someone to get them down. It was quick and they helped me with everything I needed. The containers are a great product at a great price. The Home Depot is always my first stop!”
4800 Houston Road, Florence KY 41042
“Picked out carpet at Lowe’s. I believe a third party took over the project. We are not pleased. The seam is in the worst possible place and is very prominent. The men who actually put the carpet down tried every way possible to place the seam in a better place but couldn’t be done. My complaint is with those who cut the carpet. Our next project is new flooring in the entire lower level but Lowe’s will certainly not get the job.”
99 Spiral Boulevard, Florence KY 41042
“I had to go here 4 times in 3 days. Each time the customer service was actually OUTSTANDING, like people literally going out of their way to help me. This is with the exception of one instance. In attempting to return something the man working the return desk was condescending, snarky and rude.”
99 Spiral Boulevard, Florence KY 41042
“Only been to the Florence location a handful of times. Sometimes (most) you don’t get acknowledged or asked if you need help. Which is Usually fine. But the last two time I was there I was help by Jack. ( that was the name on his apron). I needed a specific bolt and he researched online to see if the kit I was looking at had that bolt in it. And when it didn’t he made sure I had the right one. Next time multiple people saw me trying to get help with getting keys and kept walking by. Finally the last person I saw I asked if they could get someone to help me. Jack came again. He was friendly, greeted me made sure I had the right keys and and even got a “have a nice day” I’m really appreciate of good customer service.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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