Victra, a Verizon Authorized Retailer in Independence, KY, is known for its friendly and dedicated staff who prioritize customer satisfaction. Customers frequently praise the knowledgeable store consultants and managers for their patience and willingness to go above and beyond, even staying past closing times to resolve issues. Several reviews highlight staff members, including Briee, who was patient and helpful while fixing phones and assisting with accessories, and others who transferred data to new devices while managing the needs of children, including those with special needs. Customers appreciate the excellent service, noting that staff are respectful, attentive, and knowledgeable. One customer specifically commended a manager for thoroughly explaining billing issues and providing clear documentation, which increased confidence in the service. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, and accessories, along with device protection. Overall, Victra in Independence, KY, is recognized for creating a trustworthy, friendly, and helpful environment where customers feel valued and well-supported during their technology needs.
we came in a little close to close and Briee was so sweet and patient with us. Doing her best to fix our issues with my phone, she ended up saying almost 2 hours past close and stayed so patient the whole time. Thank you Briee!
November 2023
The guys in the store where extremely helpful and very pleasant
November 2023
Excellent and service. The employee who helped me was very patient and helped address all needs, transferred my old phone to my new one. Added all my new aceasories for me. And was very patient with my autistic son who kept wondering off while trying to get his old phone transferred as well.
