10AM - 8PM
2042 Harris Pike, Independence10AM - 8PM
8460 US-42, Florence“Fast and easy transfer from Cricket and the worker, Moe, was fantastic! He was very pleasant and helpful! Would definitely recommend to anyone looking for new cell service!”
“My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!”
9AM - 9PM
8741 U.S. Hwy 42, Florence“Exceptional service from Layton Hubers. Layton arrived promptly, diagnosed the issue with precision, and resolved it efficiently. His technical expertise and professionalism were truly commendable. He took the time to explain everything clearly and ensured that I was satisfied with the solution before leaving. I highly recommend Layton for any Verizon-related technical needs. Thank you, Layton, for your outstanding assistance!”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
10AM - 7PM
52 Carothers Rd, Newport“The Location in Newport, Ky was VERY helpful and professional.They were accomodating and very thorough. I'm so glad that I used them to repair my phone. It's great to have the option for anything else that may break!!”
9AM - 9PM
82b Carothers Rd, Newport“Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“The gentleman was courteous kind and helpful. It became very busy all of a sudden and he handled it and everyone professional and efficiently I will highly recommend them to everyone I know”
“Best customer service ever! They were so helpful with switching over phone services and Danielle helped us when we went to get pricing on phones and info on what we needed to switch over!”
10AM - 8PM
2525 Wilson Rd, Highland Heights“Brought in a old phone that I had lost for at least 2 years that was found. Nick and everyone else in the store went above and beyond helping me retrieve the photos from the old phone.”
“The store clerk was very helpful and very professional. We're going to switch to this location. The one on Winston Ave smells like Weed every time we go there. Hopefully the owner will do something about that.”
“I was in the AT&T store in Walton store and Ricky the store manager helped me get my phone set up he was great thank you for your patience and understanding what I needed done bless you and hope you have a wonderful day keep up the good work!”
9AM - 9PM
7841 A, Mall Rd, Florence“I exchange my cell phone out today and work with a gentleman Collin F very professional, knowledgeable, friendly. I highly recommend Colin do anyone in the Florence area when they’re purchasing a new cell phone he’s a fantastic salesman. Thank you very much.”
“Went in this store because the phone I had bought my husband 2 months ago was going crazy and we couldn't fix it. The young adults that worked at this story were extremely helpful and went out of there to be very helpful and respectful. Thank you for helping out two old farms!”
11AM - 8PM
2028 Florence Mall Kiosk 5582, Florence“I went today to get my phone screen replaced and the guy changed the phone screen in about 15 minutes abs gave me a great deal on a good case and screen protector afterwards!!! Definitely recommend”
10AM - 7PM
17 Carothers Rd, Newport“Jessica was very helpful cleaning up the mess boost store rep L on Fairfield in Bellevue created for me and my dad.Very nice and respectful she deserves a raise!”
10AM - 7PM
2519 Madison Ave, Covington“Boost always tryst to do their best customer service support although boost doesn't give extended service when you're bill is due they make up for that by giving great deals on products and services.”
“I wish I knew their names because management needs to know the 2 gentleman who worked the closing shift on Tuesday Nov 14th were incredibly kind, professional and went above and beyond. I am a doctor and I needed my phone fixed because I am on call at the hospital. They stayed 20 minutes past closing time to ensure I would get it back same day. They care about their customers and deserve to be recognized.”
10AM - 7PM
2426 Sarah Ln, Crescent Springs“I want to provide a sterling review of this store, and in particular Jeff! I had experienced a really tricky issue between the website, the customer service department, the billing department, and the customer retention team. I had spent countless hours trying to resolve a bill credit issue. I finally went into the store to speak with Jeff. Jeff took ownership right away, and worked with me to properly route the issue for me. He was the most helpful employee I had interacted with through this entire situation.”
“Excellent and service. The employee who helped me was very patient and helped address all needs, transferred my old phone to my new one. Added all my new aceasories for me. And was very patient with my autistic son who kept wondering off while trying to get his old phone transferred as well.”