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“Under new management since my last visit and what a breath of fresh air. The support was spectacular! All employees were kind, helpful, and friendly. Great experience.”
“Extremely knowledgeable and a quick turnaround! Awesome customer service. Made sure I was taken care of and happy with my PS5 HDMI repair. Would definitely send anyone here and would recommend this place to anyone! Thank you!”
“I came here because I dropped my phone into a body of water. It’s here and the only took 15 minutes. I really like the service and I’ll definitely come back.”
“Hey Guys!!
To all concerned if you need a phone.
Need any assistance/ advice go to Boost Mobile.Jock will be there..And absolutely the nicest and knowledgeable Manager you will ever come in contact with.
I had my new phone i bought at a different place. That they could not correct. Jock fixed it and got me back on my pages i thought was lost forever… Get your new phone and any phone service with him.”
“I love miss Elise , she gets things right , also she is adiment to get things fixed .I have been doing business with this store for about 7 1/2 years .I don't think I will ever leave her store.
Thanks for everything you have done for me and my family.
Ron Coldiron”
“We went to the Att store on Wilson Road in Highland Heights Ky. We couldn’t have been more pleased with this store. We waited on immediately. The employees were very knowledgeable, very friendly and very helpful. We’re looking forward to working with them in the future. Thank you!!!”
“Donald agreed to stay late to help resolve our issue. He was apologetic & sympathetic regarding a recent death we experienced. 5 stars aren't enough for Donald!!”
“Every time I step in that store, I can expect great, friendly service from any member of the team. If you have questions, they'll answer without being pushy, are knowledgeable about the products, and will make sure you leave satisfied.”
11AM - 6PM
8741 US-42, Florence
Mobile Phones
“I recently received a phone replacement. After activating the new phone, I wasn't able to access two important applications. I visited the Union, KY Verizon store and had the great fortune of asking Ed if he could help. It was complicated, but Ed was persistent and stuck with solving the issues. Ed, you're a genius and I can't thank you enough!”
“Heather is very knowledgeable of any devices that are new. Was a smooth transaction to upgrade my phone and transfer all my information from my older device. She is patient and willing to answer any silly questions I had. Thanks again!”
11AM - 6PM
82b Carothers Rd, Newport
Mobile Phones
“I recently visited this store twice and Lewis not only met my need with the perfect phone, but provided superb customer service. He insured my family plan was affordable and helped offset the cost of my new device. He was very knowledgeable and influential in setting up my new device. I probably misspelled your name, but thanks Lewis for all you’ve done!”
“Ben did an exceptional job upgrading my phone with a broken port. The whole process was quick and easy! He was even able to transfer over all my stuff from my old phone!”
“I came in with a Boost phone that Boost couldn't/wouldn't put on my account. After at least an hour on the phone with Boost with no results, I brought it here, had it put on my account in ten minutes for $26.”
“I went in after finding out total wireless had a physical store and Sal solved what was a week long mystery to total wireless customer support and Target phone people. This was literally a 20 minute process. I will definitely be skipping customer service agents next time and leaving it up to him. I paid extra for the sim kit than at target BUT we get what we pay for. Thanks Sal”
“Went in last week coming from spectrum and was able to get more benefits on my plan and even though it was near the price of what i had with spectrum i’ve never had better service”
“I was in this Newport store today switching my WiFi and cell phone service from spectrum to T-Mobile and the customer service was very good. Minimal wait time and Ian was very knowledgeable about products and services. I ended up being able to get a iPad and Apple Watch today without any more money down and a low monthly fee for both! I’m very pleased with my switch!”
“Had a great experience upgrading our phones thanks to Stephen C. He was incredibly nice, patient, caring, and took the time to explain everything without making us feel rushed. He made the whole process easy and stress-free — honestly one of the best customer service experiences we’ve had!” He was so good, I was ready to add him to the family plan!”
“Declan was very polite and professional. He answered all our questions and really went above and beyond. It was one of if not the best experience we have had with any AT&T store.”
“Yulitza has been fantastic both times I’ve come in for help with my new phone and is very knowledgeable and sweet. She knows exactly what she’s talking about and has had me in and out in under 5 minutes with problems I couldn’t solve taken care of. Incredible work.”
“Marwan was awesome. Someone hijacked my second line and he was able to resolve it quickly. I been a Boost customer for a couple of years and the reason why I stay is because of people like Marwan. I tried several times to resolve the issue using the let's chat feature and had no luck. Came into the store and Marwan had it resolved in 15 minutes. Thanks again for fixing my phone”
“Farrah was a great person while I was in need of major help. My phone was stolen and she helped me to not only purchase a new phone but she helped me get my contacts and pictures on this new phone.”
10AM - 7PM
7841 A, 7841 Mall Road, Florence
Mobile Phones
“I wanted a phone upgrade without disturbing our monthly plan cost. Whitney helped me out with my options and also just spent time talking to me as a person which I truly appreciate. She made sure I knew about offers and options but wasn't pushy at all. Cannot recommend highly enough.”
“First off adam is a beast! I have known him for close to ten years! He’s always been my go to cell phone guy! He’s super nice and helpful! Def would recommend going to this metro sometime and see for yourself how great Adam! Thanks for listening”
“Xavier was one a blessing. His customer service was beyond amazing. He had a great attitude and was so knowledgeable. He went out of his way to help me with my phone and my mother's phone who has dementia.”
“I visited the Metro by T-Mobile store and was impressed by how helpful the team was. They greeted me right away, answered all my questions, and made sure I got exactly what I needed without any pressure. The whole visit was fast, easy, and professional—would definitely come back again.”
“Muhammad was great to work with, very knowledgeable of phones and plans. He was polite, curious, tentative and no pressure. I walked in and in 10-15 minutes I walked with my phone. I recommend Unlimited to anyone looking for straight forward, hassle free experience.”
“Very good service. Farrah was the one who helped me and she was so sweet and polite and very knowledgeable about the plans and service. It was very easy to get a new phone and plan.”
“Thursday my 4 year old A52 5g phone just stopped allowing me access to the internet. Tried Customer Support, but everyone said it is the Sim card.
Friday morning I went to the Latonia store and the young lady took care of everything in less than 5 minutes. Hats off to her.”
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“Went to t mobile to get phone checked out. The worker here was super sweet and great. She informed me of some deals on lowering my bill. If you come on down ask for Juanita”