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“We had a wonderful experience with Pieratts, specifically our sales rep Michael B. From the moment I walked in the door until all our appliances were delivered and installed he went above a beyond. I would 100% use them again for any appliance need.”
10AM - 6PM
1301 Winchester Rd Ste. 201, Lexington
Appliances
“Jeffrey and Mike delivered a sectional and bedroom set for me today and they did a great job. I was give a 3 hour window and they were there almost at the very beginning of it. Very professional.”
“Excellent experience today purchasing a washer and dryer with Joe. The set I came in for wasn't in stock, but they had the set I originally wanted, and for a great deal — which I wouldn't have even known about had Joe not showed me. This was the 4th store we visited today (including the Pieratt's on Mt. Tabor where it felt like I was shopping with zombies), so the time spent here was such a weight off. Definitely recommend, will definitely return.”
“Had an OTR GE microwave in slate color go out. Slate is not a common color but AP was able to order and get it in 5 days. I reached out by text and they were very responsive.
Good experience.”
“Maribel has more than helpful in assisting me. Even after multiple trips into the store trying to decide on what I wanted. Each time she was very polite and professional towards me.”
“Very helpful team and returns department. I purchased a part here to repair my washing machine. Shortly after repairing, another error code appeared on the machine. The returns department handled processing the return with the manufacture for the part I had just taken out of the box and installed, as I’d decided to replace the machine since more was wrong with it than I realized. They didn’t have to do that but it was so appreciated! Will definitely return here for any future repair parts due to their customer service.”
“Johnny was nothing less than professional. He was very informative about what was going to happen as he worked thru the repair. I would recommend Johnny and the Sears services to anyone needing help. Thank you”
“Fine helpful staff!!!! I don't do any "work" around my house w/o their help!!! They have a really "enlightened" staff who knows exactly how to fine the correct bulls for even the most rare and esoteric lights anywhere!!”
“Fine helpful staff!!!! I don't do any "work" around my house w/o their help!!! They have a really "enlightened" staff who knows exactly how to fine the correct bulls for even the most rare and esoteric lights anywhere!!”
“UPDATE: I called Ferguson home customer service to arrange an exchange of the defective faucet. The phone rep couldn’t have been easier to work with. Though the replacement faucet won’t arrive for several days, at least they acknowledged the problem and did the right thing to resolve it. Hoping the replacement faucet is problem-free, but believe Ferguson Home will work with me to resolve it if it isn’t.
Changing rating from 2 to 4 stars.
Ordered 2 bathroom faucets and a shower kit. Shipping was prompt. 2 faucets and mixing valve arrived first. The boxes for ALL THREE items had obviously been opened by someone else, repackaged (poorly), and sold as new. While the mixing valve and one faucet look o.k. To install, one faucet had stains and multiple fingerprints that wouldn’t wipe off. So I have to waste time arranging an exchange.
I’m VERY disappointed that Ferguson seems fine misrepresenting the condition of their “new” products to their customers. If you market your product as new, send me a new, unused item. Not someone else’s return.”
“Multiple times I have bought things and left a bag or 2 at the store. Customer service at this location has been the best out of any business I’ve dealt with. Chloe and Brad went out of their way to help me locate my digital receipt and find the items I left. They were great!”
“This place is great. I went in looking for a refrigerator, boy did I get a deal. The Manager was excellent. He helped get the deal done. It was delivered two days later,but the guys damaged the door getting it in our 1970 door. No problem, the guy told me he would take a picture and I would call them the next day and Tracy ordered me a door. They called me when it came in and 2 guys came and put the new door. The whole process was great. The employees were great. The price was amazing. Go see them if you need any appliances.”
10AM - 7PM
2909 Richmond Rd, Lexington
Appliances
“I absolutely love this Aaron’s store because they treat you like family. They have worked diligently with me on a few situations, and I’m so very grateful. The employees have gone above and beyond to help me get through when I thought I was going to lose my furniture. I only know a couple names to acknowledge but they’re all great people and employees. Kim (manager, love her!) & Elijah (super nice!)”
“I want to give a big shoutout to Thiago from Big Ass Fans for his outstanding support. He has been incredibly helpful in resolving multiple issues, always demonstrating great patience and a high level of professionalism.
He takes the time to explain things clearly, find the best solutions, and make sure everything is working properly. That kind of support truly makes a difference.
Highly recommended—if you need assistance, don’t hesitate to ask for him.”
“Great items and caught a few things on sale! Only reason not 5 star because i went to pick up an item during blackfriday and bought few more things while i was there. I wasnt able to get help with my pickup item that was in the back, but they had no problem going and getting a xbox i hadnt paid for yet from the back. Yet when i went to get my pick up item. No one was able to go get it from the back for me. I know they were busy, just seemed weird..m.”
“Nabila helped me with my work computer set up and she was amazing to deal with. She was very knowledgeable and helped me weigh the options, while taking into consideration all my specific pet peeves about what set up I wanted. Whatever she is getting paid, she needs a raise!”
“Crew members here are awesome. I have never been here without a great experience due to the crew. They were able to help me get an online order shipped to my business next day with very late notice. May not seem like a big deal, but the online securities weren't letting the business card process. I went in store and the team member made me an entirely new order in house with a ship to home option. Just really friendly people.”
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“My son developed severe dust mite and a few other environmental allergies. I was at my wits end trying to control them. It wasn't in the budget to pull up all my carpet right away, so all the allergy websites told me I needed a better vacuum. The owner, Hope, and her husband Bob were really fantastic in helping me pick out what I needed. They were so patient with my millions of questions, let me try several vacuums out on the sample floors in the store. I never felt like I was being 'upsold'. They have tried all the equipment and really just wanted to get me what would work for my needs. We talked about what I was currently using, the amount and types of areas I had to vacuum. I picked a medium sized upright Sebo. I had just washed out the filter on my old vacuum and vacuumed the whole house. Then I went over it with the new vacuum, and probably picked up a third of a bag worth of dirt. I couldn't believe how much was still left. It's hard to get a picture of the bags with the small opening (shown in my picture), but it packs the dirt down really tight, unlike a canister where it's all over the place. The air coming out of it smells totally clean, where as the air out of other vacuums still smells dirty or musty. And the suction was amazing. I also purchased two large air purifiers there, because we knew we would need them for allergies. I'm so glad to have their shop locally. The choices online were really overwhelming, and I have already gone through several amazon vacuums that tear up in a couple of years. The warranty and local service is huge for me since I feel technologically challenged at times. I like knowing I can bring it in if I just can't figure out a button or a light. It's also convenient to make one trip to get everything I need, and they can always get replacement parts or filters. It's already made a huge difference in the air quality in our home, and I finally feel like we are on our way to getting allergies under control. 10/10 recommend visiting if you want a good quality vacuum or air purifier. Thanks so much Hope and Bob!!!”