Central Bank & Trust Co. has been serving the community since 1946, offering a strong commitment to local customer service and support. The bank provides a range of banking options, including online, mobile, and phone banking, available twenty-four hours a day, making banking convenient for customers. With 28 banking centers, the bank remains accessible and dedicated to helping individuals and businesses thrive. Many customers have had positive experiences over the years, praising the bank’s reliable service and recommending it to others. However, there have been some concerns related to security and communication during events held in the building. One customer shared an experience where a security guard was irritated when they took photos near the bank during a convention, mistakenly believing they were trespassing or doing something wrong. The customer emphasized that there were no signs prohibiting photography in the area and that they were simply taking pictures of a friend in costume in front of a closed café. They felt the security guard's response was unnecessarily harsh and that clearer signage would help prevent misunderstandings during future events. Additionally, customers appreciate the helpful and patient staff, especially when dealing with questions or concerns over the phone. Overall, Central Bank & Trust Co. is viewed as a trusted and longstanding local institution dedicated to serving its community with friendly service and support.
I absolutely love the new Central Bank slogan. Wait time forever. They don't leave you talking to an answering machine great customer tells me this is a mindful business.
Thank You.
June 2024
I've been doing business with this bank off and on for years. Not once have I had a bad experience during the past 10 years at least. Not of which that was central banks doing anyways. Strongly recommend these guys.
March 2023
The lady I just spoke to on the phone was so patient with me and did well explaining although I was freaking out lol. Thank you!
