Community Trust Bank, founded in 1903 in Pikeville, Kentucky, has grown to serve Kentucky, West Virginia, and Tennessee with 79 banking locations. The bank is known for its high standards of personalized customer service, treating customers like family and providing both competitive and innovative products. Customers appreciate the friendly and kind staff, including employees at drive-thru windows who are always pleasant and efficient. Managers and staff, such as Amy and Jennifer, are recognized for going above and beyond to ensure top-notch service. Overall, the bank creates a welcoming environment that makes banking stress-free and enjoyable for the communities it serves.
I love banking here. They have treated me like family and showed love and kindness each and every visit. They take the stress out of banking for sure.
September 2023
I’m a server, so I have to deposit cash frequently. Everyone is always so nice and fast :) I typically see Angelica through the drive thru window and she’s always so pleasant. Although they probably get annoyed with me because I ask for a deposit slip literally everytime I’m here.
July 2023
Amy, the manager, goes above and beyond for top notch service. Jennifer is also wonderful and always available for any questions we might have. We won't bank anywhere else!
