FedEx Office Print & Ship Center has earned a strong reputation for its excellent customer service and clean, well-organized store. Many customers have praised the staff for their patience and helpfulness throughout various processes, whether it involved shipping items or handling printing orders. Specific team members, such as Chandler, Cindy, and Kim, have been noted for going above and beyond to assist customers, ensuring that their needs are met promptly and efficiently. From reprinting orders at no extra charge to providing assistance with layout designs, the staff consistently demonstrates a commitment to customer satisfaction. While most experiences have been very positive, one customer noted a minor inconvenience regarding Sunday hours, as the store was closed despite being listed as open. However, upon returning the next day, they received friendly and professional service while picking up their package. Overall, this FedEx location is highly recommended for anyone in the Lexington area needing shipping or printing services, with many customers planning to return for future needs.
11/10 customer service. Kim was extremely helpful in troubleshooting any printing issues and went above and beyond.
August 2021
Came in with three laptops, a tight deadline to ship cross country, and no idea what I was doing. Got out of there in 10 minutes with mission accomplished, and zero stress!
Can’t recommend these folks enough - every time I come here, it is always quick and painless customer service!
June 2021
A convenient downtown Fedex location that had plenty of printers nS useful items on sale. Their hours aren't quite as long as I might have hoped, but I made it in and got my business done. There aren't a ton of other such stores in the area.
