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“I almost lost my number trying to switch over to Verizon, I was working with alaina and she was supposed to port it initially, what she did didn't port it over, but then I called into customer service and they said they had done it, but they actually disconnected my number, I came into the store with this mess and andrew young did amazing fixing all my problems and getting me squared away thank you!”
“John greeted me from the moment that I walked in. I immediately felt welcomed, and was able to sit right down and discuss switching phone plans, trouble shooting, warranty, and even internet. He gave me the greatest gift of his full attention, kindness and joy, and the gift of his time. I no longer feel like a stranger at Verizon. He is an invaluable employee, who I highly recommend!”
“Highly recommend. Took our family iPad in for the screen to be replaced. He fixed it under half an hour and was helpful to install a tempered glass screen protector too! When the one he installed had smudges on it from installation he replaced it with a new one! Very pleased. Thank you for your help!”
“I went into this store the other day with some billing and other concerns and Julio was so helpful. Never had better service in a store and I’ve been a customer since 2003.”
“Still giving them 5 stars. But spent 90$ getting phone back on, and they wouldn't let me use their bathroom. I literally had to go out to my car and pee in a cup. I told them i was a customer for over ten years when they first opened and giving them business today but still wouldn't let me. Unbelievable”
“I give Maritza a 100, her customer service is excellent. There is no problem that she cannot solve. He treated us with the utmost respect. She never tried to get more money from us, only what was necessary for our situation. Every time we go to another Cricket store they treat us badly, thank goodness she speaks Spanish and was able to explain everything to us. Many times when we go to another store that speaks Spanish they tell us that they can't help us or they try to sell us more things than we need. Thank you Maritza”
“Lemme just start off with the 5 stars go to Karime and not the other lady who works there when karime is not available. So my bill was due on the 18th of this month and I had been so busy thru the week I honestly had forgotten to make my payment. As I had just paid my other phone bill i literally straight up forgot to pay my cricket bill. So on the 19th I visit this location. Hoping to be assisted by karime but she was off that day. Instead I got the other chick with glasses and a bad attitude. Upon entering the store she was sitting in the chairs at the table in the middle of the store watching tik tok. I told her I just needed to make a bridge pay. She then proceeded to tell me that since I didn’t make my payment on it’s due date or make a bridge payment before my phone was cut off that I was going to have to pay the whole 73.00 to turn my phone back on. And that it was impossible to make a bridge payment. She noticed the large sum of money I had in hand and just assumed that since I had the money(which I could’ve paid the whole bill. But I had other things to handle like first month and deposit at this apartment) I should pay the bill. She was very rude on top of that so I just left the store. Today I get a text from cricket saying that I’m able to make a bridge pay even after my phone was suspended. Which I did. But my thing is. Why lie and tell me I can’t make the payment when clearly I was able too. Worse customer service ever. But karime. Is the best. That’s all.”
“Staff is super friendly and always really helpful. The really pretty younger girl really knows her stuff to be so young. The manager Vanessa is on top of anything and everything! She is fluent in english AND spanish. She always has the place clean and welcoming, from the parking lot to picking out a phone,plan, and case. To checkout. She tries to be as helpful and kind as she can poss be. THX North side cricket store!!! SincerelyP”
“I went to the phone mart with a broken cracked phone. Joseph was so courteous, polite and patient with me updated me on their promotions and I was able to get a new phone and also a watch that I had never had before. Now I’m able to keep track of messages and count the many steps I provide daily. I was so pleased and will recommend Joseph to friends and family”
“Taran and Junior are both awesome! Professional, patient, efficient and ready to do whatever it takes to provide top notch customer service!! Thank you, Raran and Junior!!”
“This experience was awesome it was in and out in a quick time the workers were nice and made everything straightforward. I would love to say that my sales person Michelar was the best person for that job she is the reason I'm giving a 5 star review.”
“Outstanding let me tell u there was a clerk name maybel and James as the manger and let me tell you they went the extra mile of helping hook up my partners phone I'm truly happy and the store was spotless”
“I went in an unhappy Straight talk customer and left with a new (refurbished) phone which I like (Moto Stylus) and an unlimited text and data plan.
Having Angel (that is her name) help me really made a difference. I'm not sure if Straighttalk has customer service anymore but thanks to Angel, I'm now with Boost Mobile.”
“The young lady working today 10-3-18 extremely disrespectful. No name because she didn't have a name badge on. Needs to learn how to respect her customers because without her customers (if you are reading this young lady) she would not receive a check. Just remember that your customers are the reason you get your check.”
“I have had 2 months of issues with At&T customer service. I walked into the store and Dejuan & Zach were not only incredibly friendly but they were able to explain where the mistake was made and fix it. Chris, the manager, personally helped us to make sure we were taken care of and all of our questions were answered. Great experience, I will highly recommend coming to see one of them with any of your problems!!”
“Hunter was amazing!!! I had to get a new phone immediately and he provided the best options for me!! A Awesome and Outstanding At&T representative that they could have!!”
“I LOVE AT&T FOR SERVICE, I JUST HAVENT LEARNED HOW TO GET ALONG WITH MOST OF THEIR WORKERS, SINCE THEY ALL HATE IT THAT MY RECORD OF SERVICE IS SO GOOD, & TRY USING THAT SOMEHOW TO ALTER THEIR RECORD BY SOMETIMES LYING TO USE LOOPHOLES WHERE THEY SOMEHOW WORK MY GOOD STATIS INTO A CHEAPER PHONE FOR THEM. THEY MUST ALL BELIEVE THAT MY RECORD JUST CAN NOT BE THAT GOOD, & MAY EVEN DOUBLE DOWN ON THAT FALACY. THEY WILL TRY SELLING ME MULTIPLE PHONES I DONT NEED, CHEAPER PHONES THAN WHAT I WANT, ANY COLOR BUT THE COLOR I USUALLY ASK FOR, & EVEN TRY TO TALK UP A CANCELLED SERVICE DEAL, OR TELL A BAD LIE TO MY FACE, IN ORDER TO CREATE AN ALTERCATION FOR CANCELLING MY SERVICE. ITS WILD. I PAY BIG MONEY FOR GOOD PHONES, & THEY DONT SEEM TO LIKE IT ONE BIT.”
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“The costumer service here has been no short of amazing! The employees have been so considerate and are willing to do anything to make sure you are satisfied. The employee Chatham has given me the best costumer service I’ve ever received and is such a good employee overall! I’ve never had this good of an experience!!!”