The Verizon store at 2901 Richmond Road offers a friendly and helpful in-person experience for customers. Customers appreciate the knowledgeable staff, who assist with a variety of needs such as upgrading phones, discussing bills, or installing accessories like screen protectors. Many reviews highlight the exceptional customer service provided by the staff, with employees taking their time, answering questions, and being patient, even with children present. The store is especially praised for its ability to handle business accounts efficiently, with staff like Jake demonstrating professionalism, multitasking skills, and genuine care for clients. Customers feel valued and well-supported, whether they need immediate assistance or are seeking advice on Verizon plans and services. The store's staff is known for their expertise and dedication, often going above and beyond to ensure customer satisfaction. Overall, the Verizon store at this location is viewed as a reliable and welcoming place for wireless needs, with many customers returning over the years and recommending it to others. The positive atmosphere and attentive service make it a standout choice for Verizon customers in the area.
Jared at the store on Richmond Road in Lexington, KY is so helpful! Very appreciative of his patience and willingess to serve his customers.
July 2026
Old phone had some viruses on it. The Verizon sales representative was able to remove from old phone and upgrade me with new Samsung and transfer all my information.
June 2026
Went to Verizon wireless store on Richmond Road the sales representatives did a great job explaining everything about my bill and new promotion, moved all my information from old phone to new phone. Good customer service.
