PetSmart is a large pet supply and services retailer offering a wide variety of products for various pets, including dogs, cats, birds, fish, and small animals. Customers can shop both online and in-store, with the option to pick up purchases within two hours at select locations. The store features a pet adoption center where customers can meet animals available for adoption. While some customers have reported restrictions on interacting with the animals, they emphasize the importance of adopting from the shelter. PetSmart also offers services like dog training, pet grooming, pet boarding, and a dog daycare. The store houses a Banfield Pet Hospital, which some customers have criticized for high prices and pushy sales tactics, particularly regarding pet insurance. Overall, PetSmart provides a comprehensive range of pet products and services. While concerns exist regarding the pricing and practices of the in-store veterinary clinic, the store's commitment to pet adoption and the positive experiences with groomers like Ariel are highlighted by customers.
I stopped by recently to pick up a few things for my family’s new puppy, and had the best interaction with Keisha. It was brief, but made the overall experience a positive one!
February 2026
Very good selection. Have been going to this store for 20 years
January 2026
Excellent assortment. Customer service could be improved a bit.
