Verizon offers a range of mobile, 5G home internet, and business services at their Lexington store. Customers can conveniently schedule in-store appointments or place online orders for easy pick-up, with options for free 2-day shipping and same-day delivery where available. However, experiences at the store can vary. Some customers have reported difficulty with account management, such as verifying discounts and obtaining account numbers, leading to frustration. While some employees are described as stressed and overwhelmed, others, like Quentin and Josh, have received praise for their dedication to customer service. Quentin is noted for spending significant time assisting a customer in recovering important information, while Josh is recognized for his persistence in resolving technical issues. Despite some negative feedback regarding service delays and system outages, other customers have had positive interactions, highlighting employees like Allie for making the process smooth and pleasant. Overall, while there are mixed reviews on customer experiences, the staff does strive to provide assistance and support where they can.
Andrew at Verizon made upgrading my phone quick and stress-free. He was knowledgeable, patient, and ensured I got the best deal. Excellent service! Highly recommend asking for him if you need help.
December 2024
Every time I have went to this store, They have been very helpful & extremely nice.
April 2024
Cheyenne was awesome, helped me find what I needed and installed my screen and camera protector.
